Aerospace Systems Engineer; Exton, PA

We Are:

At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. Join us to transform the future through continuous technological innovation.

The Ansys Customer Excellence team, based in Exton, PA, is committed to providing world‑class technical support, empowering customers to integrate advanced simulation tools into their engineering workflows. We’re a collaborative group of engineers with deep expertise in Ansys Digital Mission Engineering (DME) products such as Systems Tool Kit (STK), Orbit Determination Tool Kit (ODTK), and Test and Evaluation Tool Kit (TETK).

Our mission is to maximize customer success and satisfaction, while continuously improving our software solutions through customer feedback and innovation.

This position is not eligible for immigration sponsorship.

You are a passionate engineer eager to apply your knowledge to real‑world challenges in aerospace and mission engineering. With a strong academic background in Aerospace, Mechanical, Electrical Engineering, or related fields, you thrive in environments that demand both technical acumen and creative problem‑solving. You demonstrate proficiency in programming languages such as Python, Matlab, C++, or Java, and have experience or familiarity with simulation and modeling software like Ansys, CAE, CAD, EDA, or PLM tools.

You excel at logical problem‑solving and possess outstanding interpersonal and communication skills, enabling you to translate complex technical concepts into actionable solutions for customers. Your organizational and time management skills ensure you consistently deliver results with a sense of urgency, while your professionalism and business acumen make you a trusted advisor to both customers and colleagues.

With a strong growth mindset, you will find countless opportunities to expand your understanding of engineering applications in the aerospace sector and plenty of ways to make a tangible impact. Your curiosity, adaptability, and commitment to continuous learning position you as a valuable member of our dynamic team, ready to support strategic initiatives and advance the frontiers of aerospace simulation technology.

• Deploy your engineering expertise to assist customers in solving complex engineering problems and optimize their use of Ansys products.
• Develop subject matter expertise in Digital Mission Engineering tools such as STK, ODTK, TETK, and DME Components, becoming a trusted resource for customers and internal teams.
• Ensure high levels of customer satisfaction by enabling successful deployment, adoption, and integration of Ansys simulation software in customer workflows.
• Submit product improvement suggestions, file defect reports, and verify fixes, actively participating in field testing of new releases to ensure customer requirements are met.
• Support Sales and Marketing as needed by conducting technical demonstrations, webinars, online training sessions, and providing expertise‑level assistance to business functions.
• Participate in strategic team and company initiatives, contributing your skills and insights to drive innovation and enhance the overall customer experience.

• Directly influence customer success by resolving technical challenges and enabling optimal use of advanced simulation tools.
• Drive product improvement by channeling customer feedback and insights to internal leadership, shaping the evolution of Ansys software solutions.
• Empower customers across aerospace, defense, and engineering sectors to innovate and solve mission‑critical problems using state‑of‑the‑art Digital Mission Engineering tools.
• Elevate the reputation of Ansys and Synopsys by delivering exceptional technical support and fostering long‑term customer relationships.
• Advance team knowledge and capabilities by sharing expertise, mentoring peers, and participating in collaborative initiatives.
• Support business growth by providing technical expertise in sales and marketing activities, helping to expand the adoption of Ansys products within the industry.