Claims Assistant - Casualty

Claims Assistant, Casualty

Exton, PA, NYC, NY

Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

As a Claims Assistant, you will be responsible for supporting critical claims operational activities in the Americas region, with a primary focus on administrative processes and associated actions. The role also includes (but is not limited to) providing additional support to Claims Operations for infrastructure and facilities (e.g., telephone inquiries, mail and scanning processes) and general projects.

What will your essential responsibilities include?

• Support first notice of loss and new claim setup processes and also support with the general claims inbox
• Input & route financial transactions in accordance with authority levels to Claims Specialists and Managers
• Triage queries/ route calls from external contacts (e.g., brokers, insureds, claimants) to support the Claims teams
• Process and distribute mail; attach documents to files
• Request and input W9s in the Claims databases for vendors
• Produce and maintain spreadsheets to enhance data presentation and data analysis
• Assist with low-level IT related issues from Claim Specialists and Claims Managers
• Complete regulatory and compliance claim reports on behalf of the Claims team
• Assist with coordination for audits
• Assist Claims staff with drafting reports and correspondence
• Issue deductible and past due letters
• Processing of closed files and shipments to outside storage facility
• Assist ESS staff with inquiries regarding the processing of transitioned functions and provide assistance with training to ESS staff where necessary
• Participate in inter-team and intra-team ad hoc projects as required

You will report to the leader of Excess Casualty.

We’re looking for someone who has these abilities and skills:

• Experience with in the insurance industry administrative support experience (claims experience a “plus”
• Working command of Microsoft Office products (Word, Excel, Powerpoint)
• Verbal and written communication skills are important to the position responding to telephonic and written inquiries
• Capable of working and collaborating within a virtual team environment with either local or remote supervision
• Eager to learn and focused on continuously improving administrative skills
• Proven track record of consistently providing first class customer service internally and externally.

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business – property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.

It’s about helping one another — and our business — to move forward and succeed.

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