Customer Engagement Advisor

Job Advert

Customer Engagement Advisor - 6-Month Fixed Term Contract

Multiple part-time opportunities – Join our vibrant team!

Are you passionate about delivering excellent customer service and making a real difference in your local community? LED is seeking enthusiastic and proactive Customer Engagement Advisors to join our friendly team on a 6-month fixed term contract. If you thrive in a busy environment and enjoy helping others, we want to hear from you!

You’ll be the welcoming voice for our members, ensuring everyone feels valued every time they contact us. Your responsibilities will include handling inbound and outbound calls, promoting our memberships and centres, managing bookings and payments, responding to emails and social media, and supporting our Swim School administration. You will play a key role in monitoring and acting on member feedback as we continually strive to improve our service.

• Consistently deliver high levels of customer service in line with LED’s Customer Service Guidelines
• Warmly greet all members, demonstrating a positive and professional attitude
• Identify and solve member needs, managing challenging behaviour as appropriate
• Answer and manage member phone calls, booking enquiries, and payments
• Promote LED memberships and facilities, cross‑selling where possible
• Handle membership enquiries and administration, ensuring all data is accurately recorded
• Support the Swim School (Learn 2) with administration and waiting lists
• Monitor and respond to member feedback, both verbal and written
• Manage email and social media enquiries using tools such as Hootsuite
• Proactively contact new and low‑use members to encourage engagement
• Assist with credit control and direct debit queries
• General administrative duties, including point of sale, cashing up, and member surveys
• Maintain compliance with required training via Skillgate
• Attend team meetings, training sessions, and one‑to‑one reviews as required

• Positive and outgoing personality
• Proven experience in similar customer‑facing roles
• Clear and confident communicator, both verbally and in writing
• Excellent telephone manner

• Previous experience in a customer service environment
• First Aid Training

We are offering flexible part‑time hours across the week, which could be split in the following ways to suit your availability:

• Two 16‑hour vacancies available
• Potential to offer a 20‑hour and a 12‑hour contract each week depending on your preference
• Contract is for 6 months

• Annual leave starting from 23 days (pro rata), plus bank holidays
• Gym, swim, and group exercise membership
• Staff Perks Discount Card – up to 20% off at food outlets and other LED benefits
• My Staff Shop Employee Benefit Scheme – save money on shopping
• Employee Assistance Programme and counselling
• Free bowling for you and your household at Ocean
• Free soft play for dependents of team members at Ocean
• Personal development training
• Flexible working arrangements
• Pension scheme
• Above & Beyond Award Scheme

At LED Group, we value diversity and inclusion. Applications are welcome from all backgrounds and abilities—what matters most is your passion and commitment to making a positive impact.

If you’re enthusiastic about delivering unforgettable experiences and thrive in a collaborative, lively workplace, we’d love to hear from you!

Closing Date: 18/01/2026