GP Receptionist​/Administrator

We are looking for a GP Receptionist/Administrator to join our friendly, supportive and dynamic team in Exmouth, which is on the beautiful East Devon coast. This is a 12 month fixed term post to cover maternity leave.

We are a very happy practice with strong positive working relationships which contribute to fantastic team working and morale. We have a good reputation as an employer and hold the best parties!

The following are the core responsibilities of the receptionist/administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
• Signpost patients to the correct service
• Process incoming and outgoing mail
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Photocopy documentation as required
• File and store records as required
• Data entry of temporary registrations and relevant patient information as required
• Input data into the patients healthcare records as necessary
• Scanning of patient related documentation and attaching scanned documents to patients healthcare records
• Manage all queries (including administrative queries) as necessary in an efficient manner
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and notice boards
• Support all clinical staff with general tasks as requested
• Support administrative and reception staff, providing cover during staff absences
• Complete opening and closing procedures in accordance with the duty rota

Rolle Medical Partnership provides high quality primary care under a General Medical Services Contract delivering full general practice and additional enhanced services as well as care and support for our patients with long term conditions who live within our area.

Our list size is around 26,000 and we monitor our size and workload to ensure we have adequate clinical and administrative staff to adapt accordingly. We have four surgery sites, including our dispensing surgery in Lympstone.

We strive to be as effective and efficient as possible in terms of the healthcare we provide. We will be focussed on providing excellent primary care services for patients and listen to feedback to reflect.

We will provide a rich educational environment for our under and post graduate learners and encourage personal and career development for our staff to enhance their skills.

We will maintain our commitment to improvement, by use of innovation, technology and review of our systems.

We will continue to build on our excellent practice team working and our mutual support networks.

To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients at reception and dealing with general patient enquiries, booking appointments and dealing with general enquiries via the telephone and processing of information (electronic and hard copy).

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers

Confidentiality

This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

Quality & Continuous Improvement (CI)

To preserve and improve the quality of our output, all personnel are required to…