Delivery Station Liaison Agent

Job Overview

Even the best functioning processes need to be prepared for unforeseen circumstances. Amazon’s Delivery Station Liaison Agents are in direct contact with our customers, ensuring that missed deliveries are successfully delivered and that customer queries are handled effectively. Whatever your customers need, your ability to quickly respond and put in place solutions will help keep this vital part of Amazon’s operations running smoothly.

• Place outbound calls to customers
• Investigate and resolve delivery issues, and collaborate with Amazon logistics and delivery partners when needed
• Keep daily, weekly and monthly records of progress with customer queries
• Follow Standard Operating Procedures and keep customer data secure
• Assist with internal communications, including giving presentations and contributing to continuous improvement and internal engagement programmes

You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.

Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.

Our Delivery Service Liaison (DSL) team helps customers with last-mile deliveries. Our goal is to get parcels to customers when there are errors or failed deliveries. The team facilitates same-day redelivery or investigates cases where drivers can’t find an address. DSL agents have both customer service and logistics expertise and partner with multiple Amazon teams. Some of us are also managers who support regions and countries.

• Relevant experience of dealing with customer queries via phone and email
• Relevant experience in an administrative support role involving collaboration with internal or external teams
• Relevant experience of solving problems whether related to customer queries or internal process issues
• Advanced proficiency in English language

• Experience communicating with senior colleagues
• Professional experience in a fast-paced environment

Preferred qualifications are not required to apply for a position  you have all the basic qualifications above, we’d love to hear from you.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. We value diversity and inclusion in our workforce. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit  for more information.

Amazon is an equal opportunity employer. We make recruiting decisions based on your experience and skills. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://(Use the "Apply for this Job" box below).) to know more about how we collect, use, and transfer the personal data of our candidates.