Sustainment Advisor Supporting customers

South West based charitable housing association BCHA was founded over 50 years ago with a continuing mission to meet housing need and end homelessness. We aim to achieve this through the building and provision of affordable and secure homes, and by supporting individuals to take control and lead independent, fulfilled lives. Whether we are developing sites or supporting people with housing, learning or living skills, we believe in equality, the importance of every individual and the right to be valued and treated with dignity and respect.

Our doors are open to everyone.

Position:
Help People Sustain Their Accommodation. Support Lasting Change.

Do you believe everyone deserves a safe, secure place to call home? Are you motivated by helping people overcome significant challenges and build independent lives? Do you want to make a meaningful difference in your community? If so, we would welcome your application.

This is a frontline, relationship-based role within an off-the-street homelessness accommodation service focused on stabilisation and move-on into independent housing. You will be working with individuals who have experienced homelessness, addiction, trauma, poor mental health, or involvement with the criminal justice system. Many people arrive in crisis. Our role is to support them to stabilise, develop the skills needed to sustain accommodation, and move forward into longer-term independent housing.

This is more than a housing management role — it is about empowering people to believe that change is possible and supporting them to achieve it. The role requires resilience, emotional intelligence, strong professional boundaries and the ability to remain calm and solution-focused in dynamic environments.

• Work directly with individuals within our homelessness service
• Build professional, boundaried and trusting relationships that promote stabilisation
• Support individuals to manage their accommodation and develop independent living skills
• Work closely with Housing Officers to provide practical, personalised housing support
• Identify underlying challenges and coordinate appropriate internal and external services
• Support with budgeting, benefits and income maximisation
• Apply a person-centred, strengths-based approach to achieve positive outcomes
• Maintain accurate, professional and timely case records

You will support people to move from crisis to stability — and from stability towards independence.

• Make a tangible, lasting difference in people’s lives
• Help prevent repeat homelessness and tenancy breakdown
• Work within a supportive, purpose-driven team
• See the direct impact of your work every day

• Is confident working with complex needs and managing risk
• Understands stabilisation-focused support and trauma-informed practice
• Believes in progression and move-on, promoting independence rather than dependency
• Communicates clearly and professionally
• Is organised and able to manage competing priorities

We actively welcome applications from individuals with lived experience of homelessness, addiction, recovery or the criminal justice system. Where individuals are stable and supported, lived experience can be extremely powerful in helping others to believe that change and move-on are achievable. If you have rebuilt your own life and want to support others to do the same, we recognise and value the insight that brings.

Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures. As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation.

BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.

Rolling interviews so apply ASAP.

Excellent communication skills with the ability to communicate clearly with individuals from all levels of the organisation and external partners, and to manage effective liaison with a variety of different customers, contractors and stakeholders.

33.75 hours weekly on a rolling 4 week rota, one weekend in 4.