Support Worker; Women’s Homelessness

Support Worker (Women’s Homelessness)

Esther Women Supported Community, Exeter (on-site)

25 hours per week | Fixed-term (12 months, with potential to extend)

£13.29 – £13.65 per hour | 6 weeks’ annual leave (pro rata)

Are you passionate about supporting women to rebuild their lives after homelessness and trauma? Do you believe that everyone deserves more than just a roof over their head?

At Keychange, we’re looking for a Support Worker to join our Esther Community in Exeter — a small, specialist service providing safe, trauma‑informed accommodation for women experiencing homelessness.

Esther Community offers a supportive, all‑female environment where women can begin recovery, rebuild confidence, and prepare for a more secure future. Our women’s provision consists of five self‑contained bedsits, alongside shared communal spaces and a garden, creating a calm and respectful place to live.

As a Christian charity, we are inspired by Christ’s example of love and service — but we warmly welcome people of all faiths and none, both as residents and colleagues.

As a Support Worker, you’ll play a vital part in the day‑to‑day running of the service and in supporting women on their individual journeys. This is a varied and rewarding role combining practical support, emotional encouragement, and casework. There is some flexibility to autonomously choose your working hours to suit your schedule.

• Build trusting relationships with women and provide strengths‑based, person‑centred support
• Act as a key worker, supporting women to identify goals around health, wellbeing, housing, education, employment, and relationships
• Carry out assessments, support planning, reviews, and accurate case recording
• Support women to access benefits, housing, and external services
• Work closely with partner agencies to ensure joined‑up support
• Help maintain a safe, welcoming, and well‑run living environment
• Respond calmly and professionally to challenging or crisis situations
• Contribute to a supportive, values‑led team culture

You don’t need to tick every box — we’re looking for someone with the right values, attitude, and resilience, alongside relevant experience.

• Understanding of the issues facing women who are homeless or vulnerably housed
• Experience supporting women with complex needs
• A non‑judgemental, caring and flexible approach
• Strong communication and relationship‑building skills
• Ability to remain calm in stressful or crisis situations
• Commitment to safeguarding and promoting women’s wellbeing
• Experience in supported housing or homelessness services

• Relevant qualification (e.g. social care, housing, mental health)
• Training in trauma‑informed practice or mental health
• Knowledge of housing legislation or welfare benefits
• Experience with being a floating support worker

This role is open to women only, under Schedule 9 of the Equality Act 2010. This is a genuine occupational requirement to ensure a safe, supportive environment for women who have experienced trauma and abuse.

• Be part of a supportive, values‑driven charity with over 100 years’ experience
• Make a meaningful impact every day
• Access personalised learning and development opportunities
• Join a warm, collaborative team where relationships really matter

Please submit your most recent CV to your application.

If this role feels aligned with your experience and values, we’d love to hear from you.