Sales Progressor

Overview

We have an exciting opportunity for a Sales Progressor to join our team within Vistry Cornwall South West, at our Exeter office. As our Sales Progressor, you will progress reservations to exchange and legal completion within the company agreed timescales. You will support the customer journey and effect timely exchanges through regular communications with solicitors, mortgage brokers and estate agents, dealing with issues promptly and efficiently.

You will keep the business informed on all sales progress for accurate financial legal completions forecasting. We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.

• Competitive basic salary and annual bonus
• Salary sacrifice car scheme available to all employees
• Up to 39 days annual leave plus bank holidays
• 2 Volunteering days per annum
• Private medical insurance, with employee paid cover
• Competitive pension scheme through salary sacrifice
• Life assurance at 4 x your annual salary
• Share save and share incentive schemes
• Christmas company shutdown
• Employee rewards portal with many more benefits

• Behave in line with our company values – Integrity, Caring and Quality
• Legal and/or Estate Agency, New Homes background
• Strong IT skills
• Experience with CRM systems
• A good understanding of building regulations and legal obligations
• Proficient with MS Office programmes, specifically Outlook, Word and Excel
• Proficient with Sales software eg. Connections Database/COINs/Keys
• Excellent telephone manner and email etiquette
• Ability to deal with customers and stakeholders in a friendly and professional manner
• Able to effectively handle difficult situations
• Strong negotiation skills
• Able to work under pressure, prioritise and meet set deadlines
• Willing to be flexible in respect of day to day duties and hours worked

• 5 GCSEs/GCEs including Maths and English, or equivalent
• A Levels (or equivalent) in any discipline
• Relevant experience working for a residential house builder
• Legal Conveyancing knowledge
• Full driving license

• Update internal systems with all sales progress activity, keeping all plot records up to date with accurate information.
• Liaise with internal stakeholders from site set up, and manage the customer Database until site sales presence.
• Proactively communicate on a daily/weekly basis to the Sales & Marketing Director any issues with conveyancing and plot progression to ensure completions targets are achieved.
• Ensure new developments are set up with the legal teams in readiness for the first sales release.
• Obtain management proposals from the managing agents and set up the management companies.
• Ensure contracts are issued by solicitors within the agreed timescales and with the correct plans/information.
• Liaise with other Vistry departments to ensure enquires are responded to within a timely manner.
• Produce weekly sales progression tracker for sales team.
• Keep in touch with the sales team and the customer updating them on their purchase and advising them of actions they need to take.
• Liaise with mortgage lenders, solicitors, estate agents and other Vistry departments to deal with any issues that arise.
• Forecast expected exchanges, providing reasons for delays on overdue contracts to the business on a weekly basis.
• Generate general customer communications, e.g. pre-contract meeting letters, 35-day intention to complete letters, welcome letters.
• Complete extensive list of weekly and monthly KPI reports ensuring that the reports are completed in a timely and accurate manner.
• Progress the part exchange resales to exchange and legal completion. Liaise with solicitors, estate agents and our external team that help us in the delivery of part exchange.
• Present a positive image of Vistry through all dealings with purchasers.
• Perform general office administration tasks, as and when required, to meet the needs of the department
• Ensure all relevant Standard Operating Procedures, sales and all…