Sales Progressor

In a Nutshell…

We have an exciting opportunity for a Sales Progressor to join our team within Vistry Cornwall South West, at our Exeter office. As our Sales Progressor, you will progress reservations to exchange and legal completion within the company agreed timescales.

You will support the customer journey and effect timely exchanges through regular communications with solicitors, mortgage brokers and estate agents, dealing with issues promptly and efficiently.

You will keep the business informed on all sales progress for accurate financial legal completions forecasting.

We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.

This is a Fixed Term Contract for 6 months.

Let's cut to the chase, what's in it for you…

Competitive basic salary and annual bonus
Salary sacrifice car scheme available to all employees
Up to 39 days annual leave plus bank holidays
2 Volunteering days per annum
Private medical insurance, with employee paid cover
Competitive pension scheme through salary sacrifice
Life assurance at 4 x your annual salary
Share save and share incentive schemes
Christmas company shutdown
Employee rewards portal with many more benefits…In return, what we would like from you…

Behave in line with our company values - Integrity, Caring and Quality
Legal and/or Estate Agency, New Homes background
Strong IT skills

Experience with CRM systems
A good understanding of building regulations and legal obligations
Proficient with MS Office programmes, specifically Outlook, Word and Excel
Proficient with Sales software eg. Connections Database/COINs/Keys
Excellent telephone manner and email etiquette
Ability to deal with customers and stakeholders in a friendly and professional manner
Able to effectively handle difficult situations
Strong negotiation skills
Able to work under pressure, prioritise and meet set deadlines
Willing to be flexible in respect of day to day duties and hours worked

Desirable…

5 GCSEs/GCEs including Maths and English, or equivalent
A Levels (or equivalent) in any discipline
Relevant experience working for a residential house builder
Legal Conveyancing knowledge
Full driving license

More about the Sales Progressor role…

Update internal systems with all sales progress activity, keeping all plot records up to date with accurate information.
Liaise with internal stakeholders from site set up, and manage the customer Database until site sales presence.
Proactively communicate on a daily/weekly basis to the Sales & Marketing Director any issues with conveyancing and plot progression to ensure completions targets are achieved.
Ensure new developments are set up with the legal teams in readiness for the first sales release.
Obtain management proposals from the managing agents and set up the management companies.
Ensure contracts are issued by solicitors within the agreed timescales and with the correct plans/information.
Liaise with other Vistry departments to ensure enquires etc are responded to within a timely manner.
Produce weekly sales progression tracker for sales team.
Keep in touch with the sales team and the customer updating them on their purchase and advising them of actions they need to take.
Liaise with mortgage lenders, solicitors, estate agents and other Vistry departments to deal with any issues that arise.
Forecast expected exchanges, providing reasons for delays on overdue contracts to the business on a weekly basis.
Generate general customer communications, e.g. pre-contract meeting letters, 35-day intention to complete letters, welcome letters.
Complete extensive list of weekly and monthly KPI reports ensuring that the reports are completed in a timely and accurate manner.
Progress the part exchange resales to exchange and legal completion. Liaise with solicitors, estate agents and our external team that help us in the delivery of part exchange.
Present a positive image of Vistry through all dealings with purchasers.
Perform general office administration tasks, as and when required, to meet the needs of the department
Ensu…