Dior Ambassador

Position

POSITION: Dior Ambassador
DEPARTMENT: Retail
HOURS: 2 DAYS (15hrs)
LOCATION: Boots Highs Street, Exeter
REPORTS TO: Counter Manager

As a Beauty Consultant for Parfums Christian Dior, you are a brand ambassador. In your role, you are responsible for driving beauty sales by achieving your sales targets while promoting the brand and providing a personalized luxury service to customers. Through your passion for the brand you will demonstrate an attitude that befits Parfums Christian Dior at all times.

• To be an expert on makeup and skincare, able to present and apply products to inspire and gain new clients
• Actively sell Parfums Christian Dior products and provide a luxury standard of service to customers
• Be aware of and achieve or exceed sales targets as set by your line manager
• Actively link and cross‑sell across product categories to increase average transaction value (ATV) and average transaction units (ATU)
• KPI – achieve set sales targets

• Be knowledgeable on all Parfums Christian Dior products and be able to propose personalized products to clients
• Initiate contact with clients and welcome them both at the counter and via traffic stopping
• Develop personal relationships with clients, gain loyalty, and introduce the DIOR VIP loyalty and reward scheme to all clients
• Educate clients on Parfums Christian Dior products and the brand
• KPI – achieve target for Mystery Shopping

• Participate in merchandise management and ensure it is in line with corporate guidelines
• Monitor stock levels, report any issues, and ensure sufficient inventory
• Adhere to all company procedures and policies, as outlined in the employee handbook
• Update the iPOS tool with client data, including all sales and client profile information
• Develop and utilize the customer database on iPOS to build clientele (phone calls, product launch events, and appointments)

• Creative; able to recreate the emotions in clients of what fragrance was designed to encapsulate
• Tenacious; willing to go the extra mile to ensure customers leave with the very best luxury service
• Driven and results‑oriented, seeking ways to continually grow the business through events and counter activity
• Self‑confident and able to approach and engage with customers at ease, using strong selling skills
• Immaculately groomed and presented, embodying the elegance that customers associate with Parfums Christian Dior
• Previous experience in a luxury, consultative sales role is required; experience in beauty and/or fragrance sales is advantageous

At Parfums Christian Dior, the excellence of our House is based on the alliance between our heritage and our forward‑looking values. We are convinced that diversity, within an inclusive and fulfilling work environment, enriches our teams. We encourage diversity in all its forms in our recruitment and respect the individuality of each candidate.