Senior Parts Telesales Advisor

Job Title: Senior Parts Telesales Advisor

Company
:
Vospers is a family‑run business and leading Southwest motor dealer group that believes in the importance of our people. That's why we offer a supportive working environment, career prospects, and great benefits.

Benefits:

• 30 days annual leave (including bank holidays) increasing with length of service + a paid day off for your birthday!
• Full range of motoring discounts on MOTs, servicing, sales, and parts
• Access to an online platform with discounts across multiple retailers
• Full range of employee assistance programmes and support services
• Cycle to Work scheme
• Professional development via our Motorv8 and Vospers 5 training schemes
• Manufacturer‑specific training
• Generous staff and customer referral scheme

The Role: As a Vospers Senior Telesales Advisor, you'll be operating within a busy multi‑franchised parts department at Matford Way in Exeter.

Key Responsibilities:

• Answer incoming phone calls within our call centre.
• Look up parts on a number of electronic parts catalogues and advise trade and retail customers on pricing and availability.
• Take emails from a shared email box and respond to customer enquiries professionally.
• Offer at least one product from our promotions to existing customers who call in.
• Record any customer concerns and report to the Parts Manager.
• Record any lost sales on the database.

About You –

What We're Looking For:

• Motor trade parts experience advantageous but not essential.
• Level of computer literacy.
• Previous experience using the CDK Drive (Kerridge) system advantageous.

Location: Matford Way, Exeter

Salary: Based on qualifications and experience, to be discussed at interview.

Hours: Monday to Friday – an average of 40 hours a week with Saturday mornings on 1 in 4 rota.

Seniority level: Not Applicable

Employment type: Full‑time

Job function:

• Management and Manufacturing
• Motor Vehicle Manufacturing

We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40 years of service with the company. At Vospers, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong.

We therefore particularly encourage applications from candidates who are likely to be under‑represented in the Vospers workforce.

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.

If you wish to discuss any aspect of this job vacancy, please do not hesitate to contact a member of the Vospers HR team at or