Shop Manager

Overview

Location
:
Exeter

Salary
: £24,766 per annum

Hours
: 35 per week

Contract
:
Permanent

Are you ready to lead the team representing the British Red Cross in your community? We're in search of an enthusiastic Shop Manager to lead our friendly charity shop. If you're a retail expert with a knack for motivating a team, this role offers a chance to shine! Come join our journey to spread kindness.

"Nothing beats the feeling of the team pulling it out of the bag to excel. Generating funds for a worthwhile charity that helps such a wide range of humans is wonderful."

- Nada, Shop Manager

• Leading a team that provides a brilliant shopping experience for customers.
• Working on the shop floor and coordinating activity behind the scenes; no two days are the same.
• Designing the layout and environment that helps connect customers to the charity’s cause.
• Being responsible for achieving financial targets and inducting, training, and managing new staff and volunteers.
• Representing the British Red Cross to a high standard and embodying core values.

• Retail experience at supervisory level with excellent customer service and strong organisational and cash handling skills.
• Proven ability to develop and inspire a team and to get the best out of people.
• Entrepreneurial mindset with the ability to work to targets and use initiative to achieve results.
• Proficiency with IT and PC skills.
• Commitment to the British Red Cross cause and ability to promote the shop as the charity retailer of choice in the community.

Interested? The closing date for applications is 23.59 on Sunday 1st March 2026.

• Flexible working:
  Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme:
  Up to 6% contributory pension.
• Learning & Development: A range of career and learning opportunities.
• Discounts:
  Blue Light Discount Card, Tickets For Good & employee benefits platform.
• Wellbeing Support:
  Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2
  
  Work:
  Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you ll have the option to apply under the scheme.

At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks:
Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, we are the world's emergency responders