Assistant Manager

Assistant Manager – 37.5 hours per week

Assistant Manager

Store Manager

Supervisors, Keyholders, Beauty Advisors

The Assistant Manager’s main responsibility is to support the Store Manager to maximise sales and profitability whilst developing and retaining a high performing team.

• Our Brand Vision and Mission by living our brand pillars
• A visually inspiring and inviting store environment
• A fully compliant store, adhering to all company processes and policies
• Assist the Store Manager to identify a focused and commercial business plan to deliver bottom line profitability

• Delivers a ‘customer first’ experience exceeding customer expectations
• Coaches their team to ensure a ‘customer first’ experience is delivered consistently
• Consistent product training and knowledge to provide unbiased customer advice

• Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion
• Exceeds the company acquisition target for N.dulge
• Assists the Store Manager in managing payroll spend within budget through effective scheduling and people planning

• Manages stock file accuracy – adheres to all stock handling policies to ensure stock accuracy and minimise stock loss

• Ensures team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
• Communicates clearly and concisely with all internal and external business partners to drive business opportunities

• Actively identifies innovative opportunities to maximise their business
• Confidently analyses all available business reports to review weekly, monthly and yearly performance

• Assists the Store Manager by supporting recruitment and retaining diverse teams that support our ‘customer first’ experience
• Creates an inclusive, welcoming and approachable environment for employees to thrive in
• Confidently delivers feedback and manages performance in line with Company processes

• Leads, motivates, and inspires the team – be a role model!
• Coaches and develops their team and individuals to achieve their full potential

• Ensures the store is maintained in line with Company maintenance and Health & Safety standards.
• Communicates all needs, in a timely manner, with the Regional Manager or Property Manager
• Understands and adheres to all Company loss prevention practices

• Ability to deliver a ‘customer first’ experience, demonstrating leadership to coach and motivate their team
• Ability to understand and analyse commercial reports to drive business opportunities
• Ability to identify key performance behaviours and competencies within the team
• Ability to build strong working relationships with support office departments
• Strong communication skills
• Strong prioritising and organisational skills
• Leads by example
• Values honesty and integrity in working relationships
• Ability to manage change
• Flexibility to meet rapidly changing priorities and deadlines
• Ability to delegate tasks and follow up effectively to ensure completion
• Solution minded, uses initiative to positively solve problems