Membership Coordinator

Description

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living, and social responsibility. In addition to providing leadership to the Membership Services Team, the Membership Coordinator is responsible for membership growth, recruitment, retention, and recovery. We are a strong team that thrives with an all‑hands‑on‑deck approach, therefore the individual in this role will be cross‑trained to assist in other departments as needed.

Full‑time

• Free YMCA membership with program discounts
• Paid Time Off
• 1 Floating Day Off per quarter
• 401(a) Plan after 1 year (the Y will match 10% of earnings)
• Group Life Insurance
• Long‑Term Disability
• Short‑Term Disability
• Employee Assistance Program (EAP)
• Employee Development Training

• Medical, Dental and Vision
• Voluntary Life Insurance
• 403(b) and Roth Savings

• Responsible for creating a positive membership experience and providing exceptional customer service (in person as well as by phone and email, providing a warm first impression, connecting to the community, encouraging members to meet goals, etc.)
• Create a member‑focused culture and model relationship‑building skills in all interactions.
• Foster a climate of innovation and resolve problems to ensure member satisfaction.
• Build relationships with members; help members connect with one another, to the YMCA and the YMCA mission.
• Provide in‑depth tours and information about the Southern District YMCA, such as membership, programs, activities, special events, etc.
• Being knowledgeable on Welcome Desk processes and procedures, providing coverage as needed depending upon staffing levels.
• Being knowledgeable on Kids Club and Active Kids processes and procedures, providing coverage as needed depending upon staffing levels.
• Analyze membership trends and strategize membership growth, recruitment, retention, and member recovery.
• Create and implement membership strategies that support recruitment of new members and retention of existing members.
• Assist in meeting and exceeding monthly and annual membership sales goals.
• Provide membership metrics to the Membership Director.
• Participation in the development of the program guide as needed.
• Assist the Membership Director in cultivating new partnerships and evaluating existing ones.
• Be involved in community outreach and facilitate a partnership with the YMCA and area businesses.
• Develop strategies to motivate staff and achieve goals.
• Review and evaluate staff performance.
• Quality control of the Nationwide database to ensure all members are being vetted and receive access to all YMCAs.
• Other duties as assigned.

• Recruit, hire, train, mentor, develop, and oversee Welcome Desk Associates and Youth Program staff (Kids Club and Active Kids).
• Coordinate weekly with senior membership staff to ensure processes are followed.
• Management of the monthly schedules for the Welcome Desk, Kids Club, and Active Kids.
• Supervise program staff – regular check‑ins, annual reviews, active supervision and feedback.
• Conduct regular program staff meetings for Welcome Desk, Kids Club, and Active Kids.
• Participate in the MOD (Manager on Duty) schedule, which may include opening, closing, and weekend shifts.

• Adhere to policies related to boundaries with participants.
• Attend required abuse risk management training.
• Adhere to procedures related to managing high‑risk activities and supervising participants.
• Report suspicious or inappropriate behaviors and policy violations.
• Follow mandated abuse reporting requirements.

• BS Degree in Business, Marketing or related field with 2‑4 years of customer service or related experience required.
• Experience supervising and coaching others required.
• 1‑3 years of experience working with youth preferred.
• Ability to work afternoons, evenings, and weekends with flexible scheduling.
• Outgoing personality with experience building relationships from the ground up.
• Ability to connect with people from diverse backgrounds.
• Knowledge of child…