Assistant General Manager

Join Our Team as an Assistant Manager at Verv Life!

Job Title: Assistant Manager

Reporting To: General manager

Hours: 9:00 am - 5:30 pm (8 hour shifts though can be flexible between the hours of 8:00am and 8:00pm), Mon to Fri though some occasional weekend working.

At Verv Life, we're revolutionising the rental industry with a fresh vision and cutting-edge technology. As a rapidly growing operator and consultancy in the Build-to-Rent (BTR), co-living, and single-family rental space, we are dedicated to making life simpler and more fulfilling for our residents and clients. Supported by Homes for Students, one of the UK's largest PBSA operators, we combine independent innovation with national infrastructure.

As an Assistant Manager, you’ll support the General Manager and the on-site team to ensure a vibrant community within the building. You’ll build and maintain the building’s reputation, drive revenue to meet or exceed targets, and help managing costs within budget. You’ll also ensure the highest member satisfaction in service, responsiveness, and community spirit, while maintaining the quality of the asset and complying with all Health & Safety legislation.

• Support, train, and motivate the on-site team.
• Ensure adherence to processes and achievement of SLAs/KPIs.

• Deliver top-tier service to enhance tenant satisfaction and retention.
• Help in developing action plans based on customer satisfaction surveys.
• Engage with local charities and encourage resident participation.
• Manage the community app with events and information.

• Contribute to marketing strategies to maximise returns.
• Meet income and leasing targets, minimising void periods.
• Manage lettings enquiries, viewings, and follow the full lettings process.
• Help with Open Houses, move ins/out, inventory creation, agent management.
• Stay updated on local market and competitor services.
• Oversee content for the tenant portal and social media channels.

• Support the General manager in the daily running of a compliant, safe and clean building.
• In the General Manager’s absence cover the site and take on temporary additional responsibilities.

• Identify opportunities for additional income and cost efficiencies.
• Follow the financial processes and policies of the business.
• Make sure that rent is collected on time.
• Recovery of rent arrears, if necessary.

• Ensure efficient operations and service delivery on site.
• Monitor maintenance activities and quality control.

• Make sure that H&S and statutory compliance on site is in place and followed.
• Support the General manager in risk assessments, accident reporting, and emergency preparedness.

• ARLA or IRPM qualification desirable.
• Experience in residential property or hospitality sectors.
• Knowledge of English statutory letting requirements.
• Strong management skills and experience working to budgets and targets.

• Positive, professional, and customer-focused with strong relationship-building skills.
• Proactive, resilient, and adaptable with excellent problem-solving abilities.
• Strong communication skills and ability to influence decisions.
• Ability to remain calm under pressure and manage time effectively.
• Willingness to work flexible hours, including weekends and bank holidays.

At Verv Life, we’re dedicated to helping our residents live better, healthier, and more fulfilling lives. If you’re ready to make a difference and lead a dynamic team, apply today to become our General Manager!