Operations Team Lead

Operations Team Lead

Are you an experienced team leader with a passion for delivering exceptional service in fast-paced environments?

Are you keen to work for a fantastic employer, with an exceptional wider package and in a collaborative environment?

We're recruiting for an Operations Team Lead to oversee a specialist team delivering flexible accommodation solutions to our clients. This is a hands-on leadership role combining operational delivery with team development and performance management.

You’ll lead a team of accommodation specialists, ensuring high service standards are maintained while driving performance, engagement and continuous improvement.

• Lead and develop a team responsible for booking and managing accommodation solutions
• Work closely with Account Managers to review client feedback and implement service improvements
• Conduct 1:1s, coaching sessions and performance reviews
• Manage team KPIs and support performance management processes
• Remain adaptable in a dynamic, reactive environment
• Collaborate cross-functionally to enhance operational efficiency

• Proven experience in team leadership within operations, housing, insurance, hospitality or service-based environments
• Strong people management and coaching skills
• Resilient and adaptable, with the ability to thrive under pressure
• Commercially aware with a strong customer focus
• Organised, proactive and solutions-driven

• A supportive, people-focused culture
• Clear performance expectations and development pathways
• Regular salary reviews
• Opportunities for progression within a growing organisation
• 27 days annual leave
• Private Healthcare
• EAP access
• Salary sacrifice scheme
• Day off for your birthday

If you're driven, resilient and ready to lead from the front, we'd love to hear from you!

Contact us via email at (url removed)