Part Trade Sales Manager

About Us

Vospers is a family run business and leading Southwest motor dealer group that believes in the importance of our people. That's why we offer a supportive working environment, career prospects, and great benefits, including:

• 30 days annual leave (including bank holidays) increasing with length of service + a paid day off for your birthday!
• Full range of motoring discounts on MOTs, servicing, sales, and parts
• Access to an online platform with discounts across multiple retailers
• Paid sickness scheme
• Full range of employee assistance programmes and support services
• Cycle to Work scheme
• Professional development via our Motorv8 and Vospers 5 training schemes
• Manufacturer-specific training
• Generous staff and customer referral scheme

Job Title

Parts Trade Sales Manager

The Role

The main purpose of a Vospers Trade Sales Manager is to manage and grow sales volumes and profit through all aspects of external sales to trade customers.

Key Responsibilities

• Motivate staff through providing good coaching and give regular feedback on their performance, conducting appraisals, ensuring identification of training and support requirements, together with the setting of realistic and attainable objectives.
• Agree tasks and work standards with the Trade Parts team, maintaining standards of performance and conduct, and reporting and discussing any lapses with the Group Parts Operations Manager.
• Recommend both internal and external training for team members to help them progress, develop and perform to the highest possible standard, and be available to your team to discuss problems and queries.
• Build a customer led performance environment through successful two-way communication, and hold regular meetings to discuss and evaluate team performance and progression.
• Produce a consistently high level of Customer satisfaction, listen and evaluate customer needs and feedback, ensuring all enquiries are met by your team promptly and courteously.
• Promote and explain the expected standards of customer satisfaction to ensure the department excels in customer service, ensuring sufficient staff cover is available to meet customer needs.
• Be familiar with all the Administration systems so you can provide support and help where needed including ensuring iTrent systems and Performance Hub are regularly updated with reviews, sickness absence, authorizing holiday etc.
• Management of all Dealer Management Systems relevant to the Trade Parts operation
• Communicate important results to the team to ensure that staff are kept up to date with business objectives, departmental progress and areas to improve, setting expectations to achieve sales and profit targets within the allocated budget.
• Work with Aftersales Marketing team to formulate promotional activities that will benefit external trade sales
• Increase awareness of Vospers brands within the current AOI and liaise with BDE weekly on current offers and task BDE with targets.

Location

Matford Way, Exeter

Salary

Dependent on experience and qualifications, to be discussed at interview.

Hours

Monday to Friday

Care - Accountability – Performance - Respect - Integrity

We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company. At Vospers, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong.

We therefore particularly encourage applications from candidates who are likely to be underrepresented in Vospers workforce.

Vospers are a Disability Confident and Youth Friendly Employer

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.

If you wish to discuss any aspect of this job vacancy, please do not hesitate to contact a member of the Vospers HR team at  or