Team Leader, Management

Team Leader (Exeter)

Location: Magdalene House, Exeter
Working Hours: Part-time (30 hours)
Contract Type: Permanent
Salary: £31,030 - £41,980

Are you a driven and motivated leader who inspires a team to greatness before the morning coffee even kicks in?

Do you thrive on challenge, love problem‑solving, and actually get excited about data?

If so, we want YOU on our team!

We’re on the hunt for an enthusiastic and experienced Team Leader who brings passion, energy, and purpose to work every single day. You’ll lead by motivating, supporting, and guiding your team to consistently deliver high standards of service.

As Team Leader, you will oversee the delivery of recovery‑focused service in Exeter.

You will support teams providing a range of interventions, including one‑to‑one sessions, structured group work, and the prescribing of medications to support recovery.

The service also delivers vital harm‑reduction and clinical support, including needle exchange provision, testing for blood‑borne viruses, relevant vaccinations, naloxone supply, and essential health checks. While appointments with recovery workers are central to our offer, our hubs also provide welcoming drop‑in spaces where people can access advice, informal support, café facilities and group activities outside of their scheduled one‑to‑one programme.

Your leadership will ensure these services are safe, effective and person‑centred, enabling individuals to engage in their recovery in a supportive and accessible environment.

• Lead, motivate, and support a team to consistently deliver high standards of service
• Monitor team performance, using data and reporting to identify trends and drive improvement
• Ensure excellent customer service by overseeing the timely and effective handling of enquiries
• Act as a point of escalation for complex issues, resolving problems efficiently and professionally
• Communicate clearly and confidently with internal and external stakeholders
• Support training, coaching, and development to build team capability and engagement
• Contribute to continuous improvement initiatives within a fast‑paced environment

• Proven experience in a team leadership or supervisory role
• Strong customer service background with a focus on quality and outcomes
• Confident working with data and producing clear, accurate reports
• Excellent written and verbal communication skills
• A proactive problem‑solver who thrives on challenge
• Flexible, adaptable, and resilient under pressure
• Passionate about motivating others and leading by example

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family‑friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our and portals
• £500 bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme – all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team:

Closing Date: