STILL Key Account Service Manager

Do you share a passion for exceptional Customer Service to deliver a best in industry Customer experience? Are you able to meet sales targets and actively promote business equipment and Services to achieve company goals with a relationship-based approach?

STILL Materials Handling Ltd is part of the KION Group, one of the World’s leading manufacturers of forklift trucks, warehouse and material handling equipment. We are currently looking for an experienced Key Account Service Manager to join our national team.

As Key Account Service Manager at STILL, your role would be to assist the Key Account Managers and the wider team through the management of the operational follow-up of existing National Key Account Contracts and Territory Key Accounts.

To be responsible for the successful implementation and subsequent application of agreed deals and their terms and the quality of services offered to existing National Key Account and Territory Key Account customers.

• Competitive salary based on experience
• 39.5 hour working week, , Monday-Thursday &  on Fridays which includes Hybrid working
• Training and development opportunities
• Annual 15% bonus
• 26 days annual leave
• Salary Sacrifice pension scheme

To be considered for this role, you will need experience of the following areas:

• Service management / controller / team leader experience
• Excellent written and oral communication skills
• The ability to plan, organise, prioritise job responsibilities
• The ability to work independently and in a team environment
• Previous experience of building and developing strong customer relationships
• Commercial mindset
• Professional appearance
• Previous experience of SAP Systems
• Valid driving licence

• Good communication and negotiation skills to liaise with our customers and colleagues
• Ability to analyse the profitability of a deal
• Ability to work both independently and as part of a team
• Experience of working at a National level
• Take pride in your work and complete tasks to the highest standard
• A high level of accuracy and attention to detail
• A positive and can-do attitude
• Flexibility to adapt to the changing needs of the role