General Manager

General Manager

Upto £50,000 per annum

40 hours per week

As the General Manager, you will play a pivotal role in overseeing all aspects of our operations. You will be responsible for managing client and contractual relationships in a commercial manner ensuring compliance and company policies are adhered to.

Drive service and FM support service solutions that exceed new and existing customer requirements. Review business performance and ensure delivery of key financial targets in line with management and performance reporting. Demonstrate commercial value to the Leadership and Executive teams in line with the Compass vision, values, and overall business strategy. Your leadership, organisational skills, and culinary expertise will be key in delivering exceptional experiences to our clients.

• Lead and drive the strategy of growth and retention of new and existing business in each sector through leading the development of long term account plans, including a rolling lifecycle review process
• Drive the sales team to develop financially sound bids and proposals and sign off final agreements to ensure we deliver operationally sound contracts
• Implement senior client review process to identify additional sales/service opportunities
• Communicate strategy to the team and ensure that improvements are implemented to maximise performance and customer satisfaction
• Develop and maintain relationships with internal and external stakeholders
• Provide operational insight alongside strategic marketing plans to grow sales/services and deliver customer satisfaction
• Ensure purchasing complies with Compass Group UK & Ireland policies
• Manage labour costs above budget to client through policies in place
• Challenge and continually review labour structures and ratios
• Review trends and adjust consumable budgets accordingly

• Leadership - proven track record of strong leadership and change management
• Client Management - experience of managing challenging clients
• Corporate Alignment - Aligns resources to the business
• Results Orientation - Improves performance
• Responding to Customers - Understands underlying concerns
• Integrity - Acts on values when it is not easy to do so
• Working Together for the Business - Promotes team effectiveness
• Holding Others Accountable - Monitors performance
• Strong Communication - creates a site communication strategy
• Senior management experience in Facilities Management
• Senior management experience leading and inspiring operational teams to deliver results
• Led the implementation of change programmes to deliver operational benefits
• Experience of working within brand guidelines to deliver results
• Experience in highly commercial and price sensitive markets
• Excellent communication and presentation skills
• Fully conversant with current Health and Safety and food safety regulation.
• Experience on application of risk management, analysis and reduction
• Managed senior level third party relationships

Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive – Diversity is Our Strength!