Deputy Manager - Green Tree Court

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Location:

Exeter

Role type:
Care Home

Salary: £32,378.35

Do you like to connect with people, make a difference and do the right thing?

Somerset Care is an award-winning not-for-profit care provider across the South West. When people think about care, they think of the Somerset Care Group.

Green Tree Court became part of the Somerset Care Group in 2024.

We are proud to state that we are a disability confident employer.

Everything we do at Somerset Care is underpinned by our four core values

• Connecting with people
• Making a difference
• Doing the right thing
• Embracing change

By living these values, we ensure that we keep our commitment to delivering high-quality, tailored care to support and enrich the lives of our customers.

Join our Care Home Team in Exeter. Green Tree Court located in Exeter is a luxury, 68-bedroom care home which has achieved the Stirling Gold Standard for dementia design. The home provides a comfortable, safe, stylish environment, for those requiring expert dementia support and nursing care.

Purpose of the role

As Deputy Manager, you are responsible for ensuring the delivery of safe, high-quality care that meets professional and regulatory standards. You lead by example, providing clear direction and daily operational support to your team, while fostering a culture of collaboration, integrity, and continuous improvement.

You support staff development through supervision and mentoring, promote personalised care that enhances wellbeing and independence, and build trusted relationships with service users, families, and external partners. In the absence of the Home Director, you assume full responsibility for the service, ensuring continuity, compliance, and excellence in care delivery.

Key responsibilities of the role Engaging People & Key Working Relationships

• Act as a role model through behaviour that reflects the values of integrity, compassion, and excellence.
• Build and maintain positive relationships through collaborative working with colleagues, service users, families, and external partners.
• Communicate clearly and consistently, aligning the team around shared goals and service vision.
• Adapt leadership style to suit team dynamics, promoting flexibility and responsiveness.
• Encourage open dialogue, respect diverse perspectives, and manage conflict constructively to support team cohesion.
• Inspire and empower the team by connecting their work to the broader purpose and enabling ownership of outcomes.
• Support the Home Director in developing partnerships and promoting community engagement.
• Participate in working groups and initiatives, contributing expertise to service development.

Delivering Results & Functional Responsibilities

• Contribute to the achievement of strategic goals including quality, efficiency, and growth.
• Promote and embed a positive approach to high-quality care and support the implementation of people-focused strategies.
• Assist the Home Director with day-to-day operational activities, ensuring all regulatory standards are met.
• Take responsibility for managing the service during the Home Director's absence, ensuring continuity and leadership.
• Maintain appropriate staffing levels and ensure health and safety procedures are followed.
• Support the investigation and resolution of complaints and concerns, sharing learning to improve practice.
• Contribute to audit and regulatory compliance, embedding good governance and quality assurance processes.
• Implement recommendations from regulatory bodies and internal reviews, supporting continuous improvement.
• Monitor and evaluate the quality of care and team performance, escalating issues appropriately and supporting SMART action plans.
• Promote efficient use of resources including time, people, finances, and the physical environment.
• Provide balanced feedback and guidance to improve performance and maintain high standards.

Management and Leadership

• Demonstrate integrity by acting in an open, honest, and ethical manner, setting a positive example for others.
• Undertake delegated management responsibilities including staff supervision, appraisal, and development.
• Support all aspects of personnel management including recruitment, talent development, succession planning, and staff transitions.
• Monitor staff performance and conduct, supporting the Home Director in managing disciplinary, absence, and grievance processes.
• Delegate tasks effectively, ensuring responsibilities align with team members' roles and competencies.
• Encourage feedback and self-awareness, adapting behaviour to strengthen leadership impact.
• Identify and address development needs within the team, enabling opportunities for growth and peer learning.
• Foster a supportive environment where team members feel valued and empowered to reach their potential.

Setting Direction & Service Improvement

• Contribute to business planning and support the delivery of service objectives.
• Act as a positive role model for change, supporting the…