Salesforce Administrator

The Salesforce Administrator supports the ongoing configuration, optimisation, and governance of Lightfoot’s Salesforce platform, acting as the operational backbone of the system. The role ensures the Salesforce org is reliable, scalable, secure, and aligned with business processes across all teams. Working closely with stakeholders across the business, the Salesforce Administrator helps maintain platform health, user adoption, automation quality, and data integrity so Lightfoot can deliver efficient, customer-centric outcomes that support sustained growth.

This role is critical to delivering the 20% growth we are driving to achieve, by ensuring Salesforce supports operational efficiency, accurate reporting, process automation, and scalable system design. Within 6-12 months, this role will have stabilised core automation, improved reporting accuracy, and reduced manual processing through Flow-led optimisation. This role is ideal for someone looking to step into greater ownership and develop toward a senior Salesforce position.

• Manage day-to-day administration of the Salesforce org including users, profiles, permission sets, roles, and access controls.
• Configure and maintain objects, fields, page layouts, record types, validation rules, flows, and automation.
• Build and maintain reports and dashboards to support operational and commercial decision-making.
• Ensure system changes are properly tested, documented, and deployed in line with governance standards.
• Support sandbox management, change sets, and release coordination activities.

• Design and maintain Flow-based automation to improve efficiency and reduce manual processes.
• Identify opportunities to streamline workflows and remove friction across departments.
• Troubleshoot and resolve automation issues, ensuring minimal disruption to users.
• Work with stakeholders to translate business requirements into scalable Salesforce solutions.

• Maintain high standards of data accuracy, consistency, and integrity across the platform.
• Monitor data health and implement validation or automation controls to prevent data quality issues.
• Support regular audits of user access, field usage, and automation performance.
• Produce accurate reporting and dashboards to provide visibility of KPIs, trends, and operational metrics.

• Act as first-line support for Salesforce-related queries and issues.
• Provide training and guidance to users to drive adoption and best practice usage.
• Create and maintain clear documentation of processes, system configurations, and changes.
• Build strong working relationships across all teams to ensure the platform meets evolving needs.

• Monitor system performance, storage usage, and platform limits.
• Support integration monitoring and basic troubleshooting (APIs, connected apps, named credentials where applicable).
• Keep up to date with Salesforce releases and assess relevant new features for adoption.
• Contribute to the roadmap for platform enhancements and long-term scalability.
• Work requests/issues through the Project Tracker in Salesforce.

• Experience administering Salesforce, including core objects, security, reports, dashboards and Flow.
• Experience building and maintaining automation using Salesforce Flow.
• Ability to translate business requirements into practical system configuration.
• Strong attention to detail with a structured approach to change management.
• Confident communicator, comfortable working with technical and non-technical stakeholders.
• Analytical, organised and solution focused.
• Proficient in Microsoft Office.
• Exposure to SaaS or B2B environments, integrations or APIs (desirable)