Information Communication Technician; Support Technician

Information Communication Technician (Support Technician)

The closing date is 18 January 2026

This apprenticeship is working toward a Level 3 Information Communication Technician qualification. The Digital Services Department is offering an 18 month Information Communication Technician - Support Technician Apprenticeship. The Digital Services Service Desk is a small team providing first line support for IMT services to Healthcare organisations across Devon. The successful applicants will work at all times under the supervision of a qualified/experienced member of staff and provide first line support to clients on all matters relating to IT provision.

For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most.

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford).

Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within peoples own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state‑of‑the‑art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world‑class care to our local communities.

It’s never been a more exciting time to join the Royal Devon, as you’ll help to shape our services as we continue along our integration journey.

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

You will spend times with all of our key Digital Services Teams throughout the apprenticeship.

Examples of the daily responsibilities include:

• Eliciting information from clients in a succinct manner.
• Recording any work requests accurately in our bespoke Service Desk application.
• Fixing certain issue reported by clients during their initial contact.
• Creating and managing Active Directory objects.
• Liaising with both internal and third party support teams.

The ideal candidate is someone who:

• Is punctual and reliable.
• Is a good team player.
• Possesses effective verbal and written communication skills.
• Has a strong desire to follow an IT career pathway.

The successful applicant will undertake an 18 month Information Communication Technician - Support Technician Apprenticeship. You will work towards the following modules:

• Networking and Architecture
• Mobile and Operating Systems
• Coding and Logic
• Business Processes
• Functional skills in IT, English and maths (if required)

The salary equates to 70% of a Band 3 for the first 12 months and, subsequently, 75% for the final 6 months.

Successful completion of the Apprenticeship will provide you with the required skill set to apply for future internal and external vacancies.

Working Pattern: 37.5 hours per week, Monday to Friday 9 am to 5 pm

Interview Date: To be confirmed

For further information please contact: Mike Kelly, Service Desk Manager, Tel (01392) 403930, email

This is a fixed term contract until 27/08/2027. For current NHS employees this post could be a secondment opportunity.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications…