IT Support Specialist

Job Details Role /

Job Title:

IT Support Specialist

Work Location:

Dublin Office Role Type:
Contracting Mode of Working:
Office (Dublin) Office Attendance: 5 days per week

The Role IT Support Specialist requires specialized technical should have:
Hands-on technical support for Dublin office Strong troubleshooting skills, experience with Mac/Windows, SaaS systems, and Google Workspace Your Responsibilities IT and technical support to Dublin office. Troubleshoot Mac / Windows, SaaS systems, and Google Workspace. Technical troubleshooting:
Installing and configuring client computer systems. Diagnosing and fixing computer, network, software (OS, apps), and mobile device issues via phone, chat, or in-person. Responding to client IT support requests. Meeting with clients to diagnose software, networking, or hardware issues. User support:
Assisting employees with technology questions, guiding them through complex systems, and resolving support requests logged in ticketing systems. Hardware & software management:
Installing, configuring, updating, and maintaining workstations, peripherals (printers, phones), operating systems, and business applications. System maintenance:
Performing routine upkeep, monitoring performance, managing security (permissions, access), and ensuring system reliability. Onboarding & training:
Setting up new user accounts, configuring new hire equipment, and training staff on new technology. Documentation:
Recording support inquiries, resolutions, and maintaining internal knowledge bases. Project support:
Assisting with IT projects, system rollouts, and hardware/software upgrades. Repairing hardware malfunctions, software issues, and networking problems. Your Profile Essential Skills / Knowledge / Experience Strong troubleshooting skills, experience with Mac/Windows, SaaS systems, and Google Workspace. IT integration system experience. Desirable Skills / Knowledge / Experience IT support to customer environment.