UC 2nd Line Voice Engineering Professional

# UC 2nd Line Voice Engineering Professional Job Req  Date: 27 Dec 2025

Function:
Business Services & Operations Unit:
Business

Location:

Exeter (R620), Exeter, United Kingdom Salary:
Competitive + Excellent Benefits Job Req  Date: 29/10/2025

Function:  Service

Location:

Dorset (full, clean UK driving license required for travel - company vehicle will be provided)
Salary:
Competitive + excellent benefits##
** Why this job matters
** As our 2nd Line Voice Engineering Professional, you’ll help support to break / fix and managed customers in line with business standards and processes. The role is primarily focused on re-active activity to ensure continual service delivery and improvement to our customers.

You’ll monitor networking and voice alerts, implement change requests and resolve incidents in a timely manner. You will have access to a range of voice technologies including Cisco voice, Audiocodes and MS teams. Ongoing training will be provided to improve and develop your engineering skills.
** Please note, travel is required is between both Exeter and Dorset. Candidates applying must also be eligible for NPPV3 and SC, which will require a minimum of 5 years working history in the UK to be eligible.**##
** What you’ll be doing
** 1. Utilising your experience and technical ability to resolve tickets in-line with ITIL practises and SLA’s  2. Escalate and manage tickets into 3rd line / vendors where appropriate  
3. Ensuring case notes are technically accurate and updated in a timely manor   
4. Excellent communication to our customers right through to colleagues  
5. Provide mentorship to 1st line and peers##
** Essential Skills
** Troubleshooting Customer Service Network Configuration Technical Documentation Incident Management##
** What we would like to see on your CV
** 1. At least 1.5 years’ experience troubleshooting Cisco collaboration products  
2. Experience working with (and / or knowledge of) the following technologies:
Avaya Cortex/UCS
10 Unexus, Audio Codes SBC/MS Teams, Redbox, Poly VVX
250, Bold alarms and station yellow phones support  
3. Audio Codes SBC/MS Teams  4. SIP school certified or relevant knowledge  
5. Experience working with UCCX/UCCE##
** Benefits
* * At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
** Benefits of working for BT include:*
* • 10% on target annual bonus   
• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%  
• X4 Salary Life Assurance  
• Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice  
• 25 days annual leave (not including bank holidays), increasing with service  
• Equal family leave:  receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.  
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.  
• 24/7 private virtual GP appointments for UK colleagues  
• 2 weeks paid carer’s leave   
• World-class training and development opportunities  
• Option to join BT Shares Saving schemes  
• Discounted broadband, mobile and TV package  
• Access to 100’s of retail discounts including the BT shop
** Flexible Working
** This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big…