Receptionist, Healthcare

We are seeking a part time receptionist with excellent communication,customer service and IT skills to join our team at The Cedars. The reception supports our 2 acute mental health wards (Coombehaven and Delderfield) and is the first point of contact for all visitors, staff and service users.

Both wards are mixed 16 bedded adult acute inpatients wards providing recovery focused and compassionate care.

This is a hugely rewarding administration role which will give you an excellent insight into adult mental health conditions and the range of therapies and interventions that we offer.

The position is 15 hours per week (Thursday and Friday)

• Greeting and liaising with visitors, services users, clinicians and external agencies
• Email and telephone correspondence
• Scanning and uploading of patient records
• Ordering of supplies
• Logging of estates issues
• Issuing of keys
• Post/ Deliveries
• Supporting Ward Managers/ admin with adhoc tasks

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile;

making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role.

• Customer Service/Receptionist qualification to Level 3 or equivalent experience in practice

• Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook.
• Working knowledge of a range of administrative procedures including diary management and arranging appointments.
• Experience or understanding of creating electronic records, electronic filing systems.

• Excellent verbal and written communication skills, in person, on the telephone and electronically.
• Good interpersonal skills.
• Able to deal confidentially and tactfully with people at all levels. Experience in dealing with people in distress in a calm and confident manner.
• Able to plan, organise, prioritise, coordinate and work flexibly.
• Effective organisational skills.

• Experience of dealing with confidential and complex information.
• Previous experience of working in a Healthcare or Social Care administrative setting.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,938 to £26,598 a yearpro rata (15 hours per week)