Clinical Practice Lead

Overview

Clinical Practice Lead All Age First Response Service

We are looking for a Clinical Practice Lead who has a professional qualification as a registered Mental Health Nurse, a mental health Social Worker or a mental health Occupational Therapist to join the First Response Service team based in Exeter. The role is to lead and develop the First Response Service, triaging and responding to crisis referrals, providing tele-coaching psychological interventions, guidance and signposting, and delivering timely face-to-face assessments where indicated.

The post is Band 7 and covers a 24/7 service with a variety of shift patterns.

This is an excellent opportunity to advance a rewarding career within an accolade-winning mental health trust. The First Response Service is growing and evolving, delivering a high quality mental health service to many people. Clinically leading frontline staff will make a difference to people’s lives from the moment you join us.

This is an ideal post for an experienced Senior Mental Health Practitioner or a current clinical lead seeking a change of direction. You will use extensive clinical skills and experience to lead on high quality care, develop and sustain compassionate leadership, and use evidence-based practice and routine outcome measures in collaboration with all stakeholders. You will be involved in risk assessment and management, and you will work a 24/7 shift pattern to meet service needs.

Supervision of junior staff and trainees is expected, with developmental support and training provided to pursue a fulfilling career.

• Workforce planning
• Lead on evidence-based clinical interventions and autonomous decision-making
• Promote a recovery model empowering service users in decision making and ownership of care
• Champion dignity, equality, diversity, choice and respect
• Prioritise demand and allocation/delegation accordingly
• Work flexibly across a range of sites with regular and frequent travel
• Lone working at times
• Quality improvement and audit
• Compliance with CQC standards
• Managing complaints and compliments
• Learning from experience
• Practise education and development

• Communication and working relationship skills: collaborate with internal and external stakeholders including Police, Social Services, Housing, voluntary and health and social care communities; ensure signposting along care pathways for adults
• Act as a point of contact for agencies seeking information or referrals
• Present information to staff groups, service user groups, carers groups and other stakeholders
• Coordinate and investigate complaints and clinical practice performance issues; disseminate lessons learned
• Ensure learning from serious incidents and root cause analyses is identified and applied

• Role model clinical leadership
• Promote recovery and minimise dependency
• Communicate complex information clearly to users and multi-agency teams
• Duty of care and safe, competent care
• Consider service user wishes, beliefs and values in care planning
• Personal accountability for practice
• Maintain professional competence via supervision
• Demonstrate specialist knowledge across services
• Establish internal clinical audits and contribute to service research
• Produce timely evaluation data and reports

• Coordinate multi-agency forums to deliver integrated local services
• Ensure service activity meets agreed quality and performance standards and SLAs
• Facilitate education and learning from experience
• Work constructively with the multi-disciplinary team
• Oversee day-to-day clinical practice
• Governance and assurance systems for care pathways and clinical practice
• Ensure services are delivered by practitioners with appropriate knowledge and competencies
• Coordinate multi-disciplinary team work and service delivery in line with practice standards
• Implement risk management, governance and assurance to ensure safety and effectiveness
• Promote NICE-aligned quality and continuously improve the service

• Promote and role-model high standards of clinical care
• Adopt a holistic approach to assessment,…