Guest Experience Team Member

Guest Experience Team Member

(including Bank Holidays and weekends)

Up to £12.30 per hour

At Crealy, we’re passionate about creating unforgettable memories for our guests—and we’d love for you to be part of it! We’re looking for enthusiastic, customer-focused individuals to join us in a unique role that supports both our Holiday Reception Team and Guest Services Team.

As a Guest Experience Team Member, you’ll be one of the first and last friendly faces our guests meet. Your mission will be to ensure every guest enjoys a seamless, welcoming, and memorable experience from arrival to departure.

• Greeting guests, preparing welcome packs, and issuing accommodation keys
• Offering clear and accurate information about our services and facilities
• Upselling additional experiences to enhance guest stays
• Assisting with guest queries and resolving issues in a professional, friendly manner
• Serving customers in our campsite shop and processing till/card transactions
• Selling tickets and booking animal experiences
• Supporting guests at turnstiles and ticket points
• Looking after VIP guests and Annual Pass Holders
• Assisting other departments when required

We’re after team players who bring enthusiasm, positivity, and excellent communication skills to every shift. This is a busy, fast-paced role where no two days are the same—perfect for someone who thrives on variety and loves working with people.

• Strong customer service focus with a can-do attitude
• Great verbal and written communication skills
• Basic computer knowledge (Outlook, Word, Excel)
• Ability to stay calm under pressure and work independently or as part of a team
• Comfortable standing for long periods and working outdoors in all weathers
• Willingness to interact with guests throughout their visit
• A reasonable level of fitness
• Experience in a holiday park or similar environment is an advantage, but not essential—full training will be provided.

Pay:
Up to £12.30 per hour (based on age)

Hours:

Seasonal role, including weekends, school holidays, and Bank Holidays. Shifts will be rostered in advance,

Perks:
Friends & Family passes, discounted tickets, flexible shifts, and great opportunities for career development.

Start dates:
Various throughout the year—apply now for immediate or future opportunities.

Requirements:
Proof of right to work in the UK (birth certificate or passport) and contact details of a reference.

At Crealy, we live by our values:

• ✨ Warm & Welcoming
• ✨ Creating Great Spaces
• ✨ Making Things Easy for All
• ✨ Delivering Moments of Joy

If these values inspire you and you’re ready to bring energy, passion, and smiles to our guests, we’d love to hear from you!