Guest Experience Team Member

As a Guest Experience Team Member, you'll be one of the first and last friendly faces our guests meet. Your mission will be to ensure every guest enjoys a seamless, welcoming, and memorable experience from arrival to departure.

• Greeting guests, preparing welcome packs, and issuing accommodation keys
• Offering clear and accurate information about our services and facilities
• Upselling additional experiences to enhance guest stays
• Assisting with guest queries and resolving issues in a professional, friendly manner
• Serving customers in our campsite shop and processing till/card transactions
• Selling tickets and booking animal experiences
• Supporting guests at turnstiles and ticket points
• Looking after VIP guests and Annual Pass Holders
• Assisting other departments when required

We're after team players who bring enthusiasm, positivity, and excellent communication skills to every shift. This is a busy, fast‑paced role where no two days are the same—perfect for someone who thrives on variety and loves working with people.

• Strong customer service focus with a can‑do attitude
• Great verbal and written communication skills
• Basic computer knowledge (Outlook, Word, Excel)
• Ability to stay calm under pressure and work independently or as part of a team
• Comfortable standing for long periods and working outdoors in all weathers
• Willingness to interact with guests throughout their visit
• A reasonable level of fitness
• Experience in a holiday park or similar environment is an advantage, but not essential—full training will be provided.

At Crealy, we are a Disability Confident employer and will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job. In certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may limit the overall numbers of interviews offered to both disabled and non‑disabled people. For more details please visit our Disability Confident page.

Pay: Up to £12.30 per hour (based on age)
Hours: Seasonal role, including weekends, school holidays, and Bank Holidays. Shifts will be rostered in advance.
Perks: Friends & Family passes, discounted tickets, flexible shifts, and great opportunities for career development.
Start dates: Various throughout the year—apply now for immediate or future opportunities.

Requirements: Proof of right to work in the UK (birth certificate or passport) and contact details of a reference.

At Crealy, we live by our values:

• Warm & Welcoming
• Creating Great Spaces
• Making Things Easy for All
• Delivering Moments of Joy

If these values inspire you and you're ready to bring energy, passion, and smiles to our guests, we'd love to hear from you!