Deputy Team Leader

Position: Fixed Term - Deputy Team Leader
Customer Services Team Leader

Location:

Exeter

Contract:

6
-12 month maternity cover | Full-time (37.5 hours/week)
Salary - £30,000 DOE

About the Customer Services Team Leader Role:
My client is seeking a proactive and motivated Customer Services Team Leader to join their team on fixed term maternity cover contract, based at their Exeter site.

Key Responsibilities of a Customer Services Team Leader:

Provide hands-on support and coaching to the Customer Services team
Act as the escalation point for issue resolution and peak periods
Oversee order management, complaints, and prescription processes
Ensure daily targets are met and service levels maintained
Collaborate with Sales and Supply Chain teams to improve performance
Drive continuous improvement in customer experience and team efficiency
Support recruitment, training, and team development
Prepare and manage reporting for internal stakeholders

About You:

Proven experience in customer service, with leadership responsibilities
Excellent communication, organisation, and problem-solving skills
Confident with systems (SAP/Excel desirable)
A supportive, hands-on leader with a passion for service excellence
Strong attention to detail and the ability to work under pressure

Next Steps:
If you are interested in this Customer Services Team Leader role, please submit an up to date CV through this advert or call Dave at Kemp Recruitment on (phone number removed)