Client Support Officer

Client Support Officer

Location:

Hybrid Working 3 days a week in Exeter

Salary: £26,000 per annum + up to £2,400 per annum

At uCheck, we support over 30,000 businesses across the UK with accurate, affordable vetting and screening services, backed by user-friendly online systems and unrivalled client support. Our services help organisations make safer recruitment decisions, meet regulatory requirements, and reduce risk - ensuring the right people are in the right roles with confidence.

We are currently looking to recruit a Client Support Officer to join our growing team in Exeter. This role is a brilliant opportunity for someone who thrives on delivering high‑quality client service, enjoys working in a fast‑paced environment, and wants to develop expert knowledge in our systems and screening processes. You'll play a key part in supporting our clients, managing enquiries and applications, and contributing to the continued success of a business that's always striving to improve.

• Handle written and phone enquiries efficiently, delivering a consistently high standard of service every time.
• Build confidence and expertise in our bespoke systems, service knowledge and communication skills through training and development opportunities.
• Act as a trusted counter‑signatory for client DBS applications, always ensuring accuracy and compliance.
• Play a key role within the Client Support Team by bringing a positive attitude and strong teamwork into everything you do.
• Represent and champion the mission and values of the business in every client and colleague interaction.
• Consistently meet (and stride to exceed) both individual and team KPI targets.
• Work closely with the Client Experience Executive, Client Service Team Leader and Client Service Manager to provide reliable, proactive support.
• Become highly knowledgeable in the uCheck system and our product range through ongoing self‑driven learning and knowledge retention.
• Support and guide newer team members by sharing product and system expertise, acting as a mentor when needed.
• Deliver training sessions for new starters and existing colleagues, supporting learning and development across the team.
• Take ownership of key application workflows, including those awaiting action, rejected applications, escalations, migrations, external s and the automated countersigning tool.
• Support business improvement by taking part in project work and system testing whenever required.
• Bring a continuous improvement mindset, always looking for smarter, better ways to enhance performance and the client experience.

• Strong customer service and people skills, with a genuine focus on helping clients.
• Clear, confident communication, both written and verbal.
• Good organisation and time management, able to balance multiple priorities.
• A positive, enthusiastic team player who enjoys collaboration.
• Adaptable and comfortable in a fast‑paced, evolving environment.
• Solutions‑focused, proactive and keen to improve how things are done.
• Eager to learn, develop and grow within a successful, growing business.
• It keeps the energy and culture while being easy to scan and digest.