Customer Services Supervisor

The Opportunity:

If you're a talented, experienced Customer Services Supervisor who truly wants to deliver the highest level of customer satisfaction in a B2B and B2C environment, whilst inspiring your team to do the same, then we'd love to hear from you.  You will be accountable for leading, developing and supporting a team of Customer Services Advisors, maintaining service standards and driving improvements across customer experience, sampling and display initiatives.  

This is a manufacturing environment, where product satisfaction and order progressing are key.

The Role:

Lead, coach, develop and support the Customer Service Advisors to ensure strong performance and engagement.
Develop a continuous training programme to build skills and knowledge.
Track and report on response times, accuracy, delivery timelines, and satisfaction trends.
Monitor team and individual performance, highlighting insights and opportunities.
Support ERP/CRM optimisation to align service platforms with business strategies.
Drive initiatives that integrate physical and digital touchpoints to enhance the customer journey.
Ensure prompt and effective handling of customer enquiries and complaints.
Handle escalated customer queries, balance B2B and B2C service needs and tailor approaches by channel.
Partner with Sales, Marketing, Purchasing, Quality and Production to resolve escalations and improve processes.

You'll

Offer:

Proven experience in a supervisory customer service role.
Strong knowledge of B2B and B2C service environments.
Excellent interpersonal and people management skills.
Skilled in managing priorities under pressure.
Analytical mindset with strong problem-solving skills.
Familiarity with CRM/service platforms and KPI reporting.
Experience across multiple sales routes to market (e-commerce, retail, distribution) is advantageous.

Offers You:
Hours of work 9.00am – 5.30pm
Life Assurance
Staff Discount
Cashplan Scheme

Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy