Engagement Manager

Are you data-driven and customer-centric?

Do you enjoy building solid relationships, to understand customer's needs & find solutions?

Lexis Nexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritises using the best model from today’s top model creators for each individual legal use case.

Our Customer Engagement and Pre-Sales team is looking for an Engagement Manager to guide customers through a change journey as they look to evaluate and embed our legal or tax products into the way they work, helping to establish value while understanding their users’ wants and needs.

This successful Customer Engagement and Pre-Sales team are proven high performers who partner with teams to help them make informed choices about their content and solution needs.

Our Engagement Managers become a key partner for the customers they work with, building effective relationships and a deep understanding of their needs. Leveraging a well-established framework, our Engagements Managers run short and long term projects with our customers to assess needs and help with the transition process to a new product, the focus being on our core Research and Guidance platforms and our market-leading Lexis+ AI.

• Collaborate with account managers to identify and develop opportunities that deliver value for customers.
• Build strong relationships with customer stakeholders to understand their needs and demonstrate solutions effectively.
• Support customers through change by helping them integrate our products into their workflows.
• Gather and share customer feedback to inform product improvements.

• Experience in the legal sector or transferable skills that can be applied in this context.
• Ability to build trust and maintain long-term partnerships across different levels of an organization.
• Strong communication and influencing skills to engage customers and promote positive change.
• Excellent organizational and time-management skills, with the ability to manage multiple projects simultaneously.
• Comfortable working independently and collaboratively in a fast-paced, goal-oriented environment.
• A proactive mindset and willingness to help customers discover how technology can improve efficiency and outcomes.

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Life assurance
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work

Lexis Nexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital…