Parts Supervisor

Parts Supervisor required in Exeter

• Main Dealer
• Basic salary of up to £36,800 DOE
• Monday to Friday with 1-in-3 Saturday mornings on a rota

Are you an experienced Parts Supervisor seeking to advance your career within a prestigious automotive brand? Join our client, a leading commercial vehicle dealership, committed to excellence, customer satisfaction, and staff development. As a Parts Supervisor, you will play a vital responsibility in managing the parts department to ensure smooth operations, optimal inventory levels, and exceptional service delivery that exceeds customer expectations.

This is an exciting opportunity to lead a dedicated team, enhance your professional skills, and be part of a reputable organisation recognised for its quality.

• Work with a distinguished automotive brand renowned for excellence
• Lead and develop a motivated parts team
• Access industry-recognised training and career progression
• Benefits including company pension, cycle to work scheme, staff discounts, life insurance, on‑site parking, and more
• Supportive work environment with numerous employee benefits

• Lead and supervise the parts department team, providing guidance, training, and performance feedback.
• Manage stock levels through developing and implementing precise inventory control procedures.
• Oversee receipt, interpretation, and prompt despatch of parts to retail, trade, and workshop customers.
• Conduct regular stock audits, reconcile discrepancies, and maintain accurate records of all transactions.
• Communicate with the senior management team regarding backorder issues, utilising the dealership’s escalation process.
• Interact professionally with customers to understand requirements and assist in locating the right parts.
• Ensure vehicle health checks are accurately completed to maintain workshop efficiency.
• Address and resolve customer complaints promptly and effectively, escalating unresolved issues as necessary.
• Strive to deliver outstanding customer service consistently, both internally and externally.

• Proven experience within a main dealer parts environment, with supervisory responsibilities.
• Familiarity with Kerridge or similar dealership management systems.
• Knowledge of brand-specific parts and systems is highly desirable.
• Exceptional organisational skills and attention to detail.
• Immaculate professional appearance aligned with dealership standards.
• Full UK Driving Licence.

• Flexibility to work Monday to Saturday (Saturday rota paid as overtime).
• Ability to maintain high standards of record keeping and customer service.

If you’re ready to elevate your automotive career and become part of a dynamic, award‑winning team dedicated to excellence, we want to hear from you! Apply now and take the next step towards a rewarding future as a Parts Supervisor at our client’s dealership.