Finance Key Customer Administrator

Finance Key Customer Administrator

At
Trinity Fire & Security
, we’re more than just experts in safety and security — we’re a supportive team with a shared purpose: protecting what matters most to our customers.

We’re looking for a proactive, friendly Finance Key Customer Administrato
r to join our
Exeter office (EX5 1AU
) and play a key role in keeping our finance operations running seamlessly.

This is an excellent opportunity to become part of a workplace where teamwork, respect, and mutual support are central to everything we do. You’ll join a collaborative environment where your ideas are valued, and your work truly makes a difference every day.

As a Finance Key Customer Administrato
r you will help to manage the administrative financial process for one of Trinity’s key customers. This involves managing the upload of a high volume of sales invoices/credit notes to the customer’s online portal.

This is a full time, permanent role working 8.30am to 5pm Monday to Friday. You will be office based at our
Exeter office which has on-site parking.

• Uploading of Sales invoices/credit notes to customer online portal

• Be a point of contact for communications relating to the key customer.

• Resolving invoice queries

• Generating a weekly Microsoft Excel debt tracking report to monitor movements and update areas of focus for future workload.

• Responding to customer requests for information and more specifically responses on committed costs

• Issuing detailed monthly statements of accounts to the customer contract desk teams to review outstanding debt via email or online meeting forum

• Ability to use Word and Excel databases effectively and accurately.

• Ability to deal with high volumes of transactions accurately and ensure completeness of data.

• A high level of customer service skill used when dealing with external contacts.

• Good telephone manner and verbal communication

• Able to plan effectively and organise own workload.

• Able to deal with all staff tactfully and assertively.

• Team working.

• A supportive, friendly team that values collaboration and clear communication.

• Flexible working hours to help you balance work and life.

• 23 days’ holiday, plus bank holidays (increasing with length of service).

• Pension scheme and life assurance to support your future.

• Access to our Employee Assistance Programme for your wellbeing.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

It is an industry requirement that successful candidates undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.