Sales Administrator

Location: Exeter (Mercedes-Benz of Fleet)

Hours: Monday to Friday 08:30-17:30 with an hour unpaid lunch break

Salary: Up to £27,543.74

Are you a proven Administrator? Ready to elevate your career with a premium brand?

At Mercedes-Benz of Fleet, part of the City West Country family, we are seeking a confident, driven Sales Administrator, ideally with experience within the motor industry but more importantly with the right attitude to join our high‑performing and focused team.

We are a privately owned, award‑winning automotive group with over 40 years of industry experience, operating successful dealerships across Exeter, Taunton, Plymouth and Truro. As our business continues to expand, we’re offering the right candidate the chance to thrive in a fast‑paced, forward‑thinking environment.

Owned by a father‑and‑son team, we pride ourselves on strong family values. For the past three years, we have also been recognised as an Outstanding Company to Work For by Best Companies!

• Employee Car Scheme
• Achievable commission scheme
• 25 days holiday + bank holidays
• Scottish Widows salary sacrifice pension scheme
• Access to our exclusive Benefits Hub discounts on big brands
• Employee Assistance Programme
• Comprehensive training and support
• Cycle to work scheme and eye care vouchers
• Life assurance 1 x basic salary
• Long Service Awards to celebrate your milestones

As a Sales Administrator, you’ll play a key role in supporting the Sales Support and Sales Teams across multiple vehicle brands and sales channels. You will ensure all administrative processes are completed accurately, efficiently, and in line with franchise and business standards consistently exceeding customer expectations.

• Provide comprehensive administrative support to the Sales and Sales Support Teams, ensuring all tasks are completed accurately and in line with company procedures.
• Maintain and audit digital vehicle files post‑delivery, ensuring all documentation is complete, compliant, and correctly stored.
• Ensure CRM systems (Autoline/Kerridge) are consistently updated and maintained in accordance with Data Accuracy standards.
• Support FCA compliance by adhering to current regulatory requirements and internal processes.
• Manage and maximise Vehicle App assignments to help achieve manufacturer performance targets.
• Accurately complete vehicle records within bQuotes, including recording and validating payout information.
• Professionally handle incoming calls, directing customers promptly and efficiently to the appropriate team member.
• Process online taxation for new vehicles and prepare all necessary documentation for used vehicle taxation.

We are looking for a confident and organised individual who takes pride in accuracy, professionalism, and delivering excellent support to the team. You’ll thrive in a fast‑paced environment, communicate effectively, and bring a proactive approach to everything you do.

• Has previous administrative experience (ideally in the motor trade)
• IT literacy, including familiarity with MS Office and web‑based applications
• Excellent communication and customer service skills, with the ability to build strong relationships with corporate clients
• High attention to detail and accuracy

If you’ve got the experience, drive, and passion for delivering excellence, we’d love to hear from you! Apply today and take your career to the next level with City West Country.

We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflect the diversity of our customer base.