Service Delivery Support Officer

Summary

We are looking for a Service Delivery Support Officer to enhance our team based at Exeter Airport
. You will join us on a full‑time (37 hours per week) 12‑month fixed‑term contract and receive a salary of £32,654 – £35,235 per annum.

Devon and Somerset Fire and Rescue Service is the largest non‑metropolitan Fire and Rescue Service in England, providing prevention, protection and response services across the counties of Devon and Somerset. Our vision is to end preventable fire and rescue emergencies, creating a safer world for you and your family.

As our Service Delivery Support Officer you will supervise the provision of the full range of consistent administration duties and business support to ensure the continued resilience, efficiency and effectiveness of the Service Delivery Support teams.

• Support the services goals and objectives, in accordance with DSFRS policies and procedures, and participate in a team‑based environment.
• Supervise the day‑to‑day work of permanent and.mobile administration staff, allocating and prioritising workloads, quality assurance, coaching, mentoring and guidance.
• Coordinate general administrative support to Service Delivery teams, including booking飞马会召开 meeting dates and locations, providing resources, and producing supporting papers and technical support.
• Ensure internal communications systems for Service Delivery teams (e.g. SharePoint, Teams) are adequately administered.
• Supervise the administrative support of theajat of functional areas such as Protection, Response or Training.
• Support the administration of the department’s data management systems and provide user support to the Service Delivery Support Team.
• Liaise with relevant stakeholders, both internal and external.
• Action internal and external enquiries appropriately, escalating or referring to the relevant department as required.
• Support the manager with reasonable requests associated with the Service Delivery function.
• Maintain spreadsheets, databases and systems, including the preparation and distribution of performance reports and project plans in a timely manner.
• Assist Service Delivery teams with project work and other ad‑hoc matters.
• Authorise orders and stores requisitions via the relevant systems, ensuring accurate and timely financial administration (including procurement card returns).
• Provide resilience and continuity across the Service Delivery Support Teams.

Closing date: 23:59hrs on 15th January 2026. By commencement of employment you must hold the right to work in the UK.

Submit an application form and evidence for the following essential criteria from this job description and person specification.

• Flexible/facilitative approach
• Ability to quickly learn new systems and processes, extracting and manipulating data as appropriate.
• High level of resilience and stamina/determination/confidence.
• Good planning and organisational skills.
• The ability to lead a team and develop and manage your own workload.

We are committed to safeguarding and promoting the welfare of children and vulnerable adults, and all employees must share this commitment and adhere to the Services’ Safeguarding Policy and Procedure. Fire and Rescue Authority roles are listed in the Schedule рҭ of the Rehabilitation of Offenders Act 1974 (Exceptions) Order and it is our policy to require all applicants to disclose any criminal convictions (both spent and unspent) including driving offences, cautions and/or reprimands.

We are committed to the rehabilitation of offenders; any positive disclosures will incorporate a reasonable and proportionate response.

Job number PS00821

Contract type :
Temporary / Fixed‑term

Salary : £32,654 – £35,235

Hours per week : 37

Location :
Exeter

Posting date : 08 Jan 2026

Closing date : 15 Jan 2026