Service Delivery Support Officer

Weare looking for a Service Delivery Support Officer to enhance our team based at Exeter Airport
. If you are the successful Require cation, you will join us on a full time (37 hours per week), 12 month fixed term contract and will receive a salary of £32,654 - £35,235 per annum.

Devon and Somerset Fire and Rescue Service
is the largest non-metropolitan Fire and Rescue Service in England. We provide prevention, protection, and response services across the counties of Devon and Somerset.

Our vision is that together, we will work to end preventable fire and rescue emergencies, creating a safer world for you and your family. Keeping people safe is what we do, and we owe our fantastic reputation to our highly skilled and motivated workforce.

About therole:

As our Service Delivery Support Officer you will supervise the provision of the full range of consistent administration duties and business support to ensure continued resilience, efficiency, and effectiveness of Service Delivery Support teams.

Find out more UNUSED:

Key responsibilities of the
Service Delivery Support Officer :

• To undertake a range of duties commensurate with an administrator role to support the services goals and objectives, in accordance with DSFRS policies and procedures, and participate in a team-based environment.
• To undertake the day-to‑day supervision of permanent and temporary administration staff, to include but not exclusive to allocating and prioritising workloads, quality assurance, coaching, mentoring, support, and guidance as required.
• To coordinate general administrative support to Service Delivery teams, including the booking of meeting dates and locations, provision of resources, and production of supporting papers and technical support.
• Ensuring that internal communications systems for Service Delivery teams are adequately administered i.e. SharePoint, Teams etc.
• To supervise the administrative support of the operational function of Service Delivery teams, such as Protection, Response or Training.
• Support in the administration of the মতে departments data management systems.
• User support for Service Delivery Support Team (which may include assisting with training and creating guidance notes etc.) relevant to the role.
• Liaising with relevant stakeholders, both internal and external.
• To action internal and external enquiries as and when appropriate, escalating / referring to the appropriate department within the service, as required.
• To support the manager in reasonable requests as required by the Service Delivery teams and any other duties associated with the support of the function.
• To support Service Delivery team requirements in relation to maintaining essential spreadsheets, databases, and systems, including the preparation and distribution of performance reports and project plans in a timely manner.
• To assist Service Delivery teams with the administration of project work
  308 and other adhoc matters.
• To authorise orders and între stores requisitions via the relevant systems and ensure that any financial administration for the team, (including Procurement card returns) is completed accurately and on time.
• To be responsible for the reporting of property defects.
To be responsible for the monitoring and completion of team specific Annual Returns including inventories.
• To provide resilience and continuity across the Service Delivery Support Teams.

Closing date: 23:59hrs on 15th January 2026.

If you feel you have the skills and experience to become our Service Delivery Support Officer please click 'apply' today, we would love to hear from you.

The successful candidate must, by commencement of employment, hold the right to work in the UK.

How to apply:

You will be required to complete an application form and submit a document evidencing how you meet the following essential criteria from the Job Description and Person Specification.

• Flexible/facilitative approach
• Ability to quickly learn new systems and processes, extracting and manipulating data departments
  
  PT manner.
• High level of resilience and stamina/determination/confidence.
• Good planning click and organisational skills.
• The занимает comfortable to lead a team and…