Teller​/MSR

Leadership Competencies

• Demonstrates Interpersonal Awareness & Skills

  A cornerstone of our collaborative work environment, this competency emphasizes effective communication, relationship building and teamwork. It also supports creating a positive work environment that values individual contributions and fosters teamwork. As an individual leader
  , you will demonstrate active listening, clear communication and contribute beneficially to team dynamics.

• Embraces Change & Learning

  This competency focuses on adaptability, personal development and the advocacy and embracing of progressive change. You will be challenged to explore continuous learning opportunities to achieve excellence and foster a culture of growth and innovation. As an individual leader
  , you will actively engage in personal development, embrace change enthusiastically and support team members in their growth. You will also demonstrate flexibility and adaptability in response to changing circumstances.

• Utilizes Critical & Creative Thinking

  Underlining the importance of innovative problem solving, challenging the status quo and strategic thinking, this competency is vital for driving excellence and leadership. This competency challenges team members to take initiative beyond one s immediate responsibilities. As an individual leader
  , you will actively look for and share opportunities for improvement, show open-mindedness to new ideas and professionally challenge inefficient processes. You will also actively contribute to defining solutions and promoting innovation.

• Takes Personal Ownership

  This competency focuses on taking responsibility for performance goals, proactive collaboration and accountability. It highlights the significance of each team member taking ownership of their role and contributions while demonstrating leadership qualities regardless of their position. As an individual leader
  , you will be actively engaged in setting and achieving performance goals, take responsibility for personal action and decisions and seek opportunities for self-improvement and skill development.

Under close supervision of management, the Member Service Representative I will focus on the unique opportunity to identify needs to enrich our members' lives. The Member Service Representative I conducts routine transactions such as deposits, withdrawals and payments, while proactively offering additional products and services. The Member Service Representative I focuses on initiating high-quality conversations to deepen member relationships and refers members for account opening, lending and other cross-sale opportunities as appropriate.

Ownership of the experience is crucial as the Member Service Representative I will be a single point of contact to develop member relationships.

Location: Exeter, NH

Pay: $19/hr + incentives

Hours: Full-time

• Accurately and efficiently process deposits, payments, withdrawals, cash checks, wires, fraud packets, etc. in accordance with established policies and procedures.
• Balances cash drawer/TCR and manages all transactions with accuracy and courtesy while maintaining privacy and security.
• Fulfills members requests by providing outstanding services and problem resolution focusing on matching member needs to applicable products and services.
• Initiates conversations with members to deepen relationships and refers members for account opening, lending and other cross sell opportunities.
• Performs all operational and procedural tasks associated with the role. May assist the branch staff to complete audits or other operational functions.
• Follows and adheres to the Credit Union's policy regarding attendance and punctuality.

• Effective communicator, engage with members and build relationships regarding product and services.
• Ability to prioritize tasks and demonstrates close attention to detail.
• Courtesy, tact, and diplomacy.
• Working knowledge of Microsoft Office products.
• Frequent interactions with the public.

• High school diploma or equivalent.
• 6 months of similar related experience as a teller, cashier or in a member/customer service role.