Veterinary Patient Care Coordinator - Excelsior Springs Animal Clinic

Overview

At Excelsior Springs Animal Clinic, our mission is simple: providing exceptional small animal care rooted in deep community trust. We are AAHA Accredited, with a 4.8-star Google rating. We offer opportunities for professional development, including credentialed technician paths and leadership roles, and access to internal specialty consultations through a larger network. We equip our veterinarians and technicians to uphold AAHA standards.

Excelsior Springs, Missouri, offers a welcoming Midwestern environment conducive to work-life balance.

As a Patient Care Coordinator, you will be the central point of contact for our clients, guiding them through their visit from check-in to check-out. You will serve as a vital link between the client and the medical team, capturing medical notes, creating treatment plans, and coordinating all aspects of patient care to ensure a seamless and supportive experience.

• Setting the Stage for a Great Visit: contact clients before appointments to set expectations, answer questions, and prepare them for their visit.
• Acting as a Medical Scribe: in the exam room to capture real-time medical information from the veterinarian, ensuring records are accurate and up-to-date.
• Creating Treatment Plans: create, present, and clearly explain treatment plans to clients in accordance with the veterinarian's directions.
• Coordinating Seamless Care: collaborate with the technical team to ensure the veterinarian's treatment plan is completed efficiently and handle in-room check-outs, including payments and scheduling follow-ups.
• Educating Clients: clearly explain discharge instructions, ensure prescription fulfillment, and address client inquiries.
• Following Up with Care: conduct post-visit follow-ups to check on the well-being of pets and communicate any test results.

• A high school diploma or equivalent.
• A genuine love for animals and a passion for delivering exceptional client service.
• A friendly, personable, and empathetic demeanor.
• Proficient in active listening, with strong computer literacy and typing skills for accurate medical transcription.
• Excellent written and verbal communication skills.
• Knowledge of (or eagerness to learn) veterinary medical terminology is preferred.

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

• Competitive Compensation: a competitive hourly rate based on your experience, plus a comprehensive benefits package.
• Total Wellbeing: comprehensive health, dental, and vision insurance, plus access to our Employee Assistance Program (EAP).
• Financial Health: 401(k) retirement plan, plus Life Insurance and Short-Term Disability options.
• Commitment to Growth: educational assistance to enroll in AVMA-accredited veterinary technician programs.
• The Power of a Network: join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration and career growth.
• Valuable Perks: paid time off, discounted veterinary care for your own pets, and free 24/7 access to doctors through Teladoc.

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on the medicine, their patients, and their team culture. Learn more at

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine.

Physical Requirements: Prolonged periods of standing and working on a computer. Ability to bend down and lift up to 40lbs unassisted. Reasonable accommodations may be made.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact  with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.