Assistant Director of Housekeeping
Listed on 2026-01-27
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Hospitality / Hotel / Catering
Hotel Management
Overview
Welcome to Pyramid Global Hospitality
, where people come first. Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, with unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. We are committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are starting out or are a seasoned professional, Pyramid Global Hospitality offers a collaborative work environment that encourages growth and fosters success in over 230 properties worldwide. Explore your potential with us today.
About Our Property
The Elms Hotel & Spa is a historic gem in the Pyramid Global Hospitality portfolio, located in Excelsior Springs, Missouri. This iconic property features 153 guest rooms and 11,000 sq ft of versatile meeting space. The Elms offers a culture that values growth, teamwork, and professionalism, with opportunities to develop your skills in guest services, food and beverage, housekeeping, or spa and wellness.
We provide comprehensive training programs and opportunities for advancement.
Position Summary
The Assistant Director of Housekeeping supports the Director of Housekeeping in overseeing daily housekeeping operations at The Elms Hotel & Spa, ensuring exceptional cleanliness standards, guest satisfaction, and efficient team performance. This role includes leadership in training, scheduling, inspections, and colleague engagement while upholding the historic elegance and luxury standards of the resort.
Key Responsibilities- Manage daily housekeeping operations for guest rooms, public spaces, back-of-house areas, spa, and meeting spaces
- Conduct daily room and public-area inspections to ensure brand and resort standards are met or exceeded
- Respond promptly and professionally to guest requests, concerns, and service recovery needs
- Collaborate with Front Office and Maintenance to ensure accurate room status and timely turnover
- Supervise, coach, and motivate housekeeping colleagues, including room attendants, house persons, and laundry staff
- Onboarding, training, and ongoing development of housekeeping colleagues
- Lead by example in professionalism, teamwork, and service excellence
- Support positive colleague relations and enforce hotel policies consistently and fairly
- Create daily and weekly schedules based on occupancy, events, and business levels
- Monitor productivity and labor costs while maintaining service standards
- Step in operationally as needed during high-volume periods or staffing shortages
- Ensure compliance with all safety, sanitation, and OSHA standards
- Inventory control of supplies, linens, and amenities
- Report maintenance issues and follow up to ensure timely resolution
- Manage quality audits, cleanliness scores, and brand standards compliance
- Payroll review, attendance tracking, and performance documentation
- Participate in departmental meetings and cross-departmental communication
- Implement initiatives to improve cleanliness scores, guest satisfaction, and operational efficiency
Required
- 2 years of housekeeping leadership or supervisory experience in a hotel, resort, or similar hospitality environment
- Strong attention to detail and commitment to high cleanliness standards
- Ability to lead and motivate a diverse team in a fast-paced environment
- Excellent communication and organizational skills
- Flexible schedule availability, including evenings, weekends and holidays
$43,000 – $50,000
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including skill set, years and depth of experience, certifications, and specific office location. This may differ in other locations due to cost of labor considerations.
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