Director of ISP Development and Quality

Director of ISP – Development and Quality

Compensation: $95,000–$100,000 annually

Employment Type: Full-Time, Exempt (100% On-Site)

Reports To: Chief Operations Officer

• One of the top 401(k) plans in the industry, including a 5% employer contribution plus a 6% match (11% total)
• Comprehensive medical and dental benefits

The Arc Mercer is a trusted leader in providing comprehensive support and services for individuals with intellectual and developmental disabilities (IDD) across Mercer County. For more than 70 years, we have been committed to building a more inclusive community by empowering individuals to live fulfilling and independent lives.

At The Arc Mercer, we don’t just talk about change—we build it. Our mission-driven team thrives on innovation, inclusivity, and meaningful impact.

The Director of ISP Development and Quality provides agency-wide leadership over goal development, documentation, tracking, and evaluation within the Individualized Service Plan (ISP) framework. This role ensures that assessments are translated into meaningful, measurable, person-centered goals and that Therap is used consistently and with integrity to monitor progress and outcomes. By establishing standards and systems (not managing daily operations), this position strengthens service quality, accountability, and regulatory readiness across all programs.

• Meaningful Goal Development (Within ISPs)
• Lead agency-wide standards for assessment-driven, person-centered goal development within the ISP framework
• Translate assessments and interdisciplinary input into clear, measurable, functional goals
• Chair and steward the Goal Development Committee, ensuring high-quality, consistent goal practices across programs
• Define expectations for goal measurability, relevance, and alignment to assessed needs
• Guide goal revisions when progress data indicates limited effectiveness
• Consistent Therap Entry & System Integrity
  • Serve as the agency’s lead for Therap integration and use related to goal documentation and tracking
  • Establish and maintain standards for
    • Goal structure and naming conventions
    • Documentation workflows tied to goals
    • Data accuracy, consistency, and completeness
  • Ensure uniform use of Therap for goal entry, tracking, and outcome documentation across all programs
  • Provide oversight and guidance to maintain system integrity (without direct operational management)
• Outcome Management & Reporting
  • Oversee systems for monitoring goal progress and determining goal outcomes
  • Analyze outcome data to identify trends, gaps, and improvement opportunities
  • Lead the agency’s outcomes reporting framework to support
    • Quality improvement efforts
    • Licensing and regulatory readiness
    • Leadership review and decision-making
  • Ensure outcome data is actively used to inform goal refinement and service planning

• Provide agency-wide leadership for goal development and outcome evaluation within ISPs
• Establish and enforce standards for goal quality, progress measurement, and revision
• Monitor goal-level data to strengthen consistency and effectiveness across programs
• Partner with program leadership, QA, and clinical teams to strengthen goal-setting practices
• Serve as the central steward of Therap-based goal and outcomes systems

• Strategic and systems-focused
• Centered on goal quality, documentation, data, and outcomes
• Agency-wide in scope

• ISP authorship or service coordination
• Site-based operations management
• Staffing, scheduling, or facility oversight

• Deep experience with goal development within ISPs and Therap
• Strong understanding of assessment-driven planning and outcome tracking
• Comfortable setting standards and guiding others without direct operational authority
• Enjoys building systems, improving consistency, and using data to drive quality

At The Arc Mercer, you'll be part of a mission-driven organization where your work truly makes a difference. Join a supportive, professional environment that values growth, collaboration, and the power of inclusion. Here, you'll have the opportunity to empower individuals to achieve their fullest potential, while building your own skills and career through ongoing training and development.

If you're passionate about helping others thrive in the workplace and the community, we invite you to bring your talents to our team. Together, we'll create meaningful opportunities and make a lasting impact. Join us at The Arc Mercer – where every day is an opportunity to change lives.

Email us at recruiter or call for more information.

The Arc Mercer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.