Director of Service Planning and Outcomes

Overview

Position: Director of Service Planning and Outcomes

Compensation: $80,000.00 - $90,000.00 / year

Employment Type: Full-Time, exempt, 100% On-Site

What We Offer:

• Top 401k plans in the industry. Employer contribution of 5% and 6% match, for a total of 11%
• Comprehensive Medical and Dental Benefits
• Paid Time Off:
  Personal, Vacation & Sick;
  Paid Holidays

The Arc Mercer is a trusted leader in providing comprehensive support and services for individuals with intellectual and developmental disabilities (IDD) across Mercer County. For over 70 years, we have been dedicated to creating a more inclusive community by empowering individuals to live fulfilling and independent lives. At The Arc Mercer, we don t just talk about change - we build it.

Our mission-driven team thrives on innovation, inclusivity, and impact.

Agency-wide leadership for ISP development, assessment-driven goal setting, Therap systems, and outcome monitoring.

This position is central to how the agency plans, delivers, and evaluates services. The Director of Service Planning and Outcomes ensures that every Individualized Service Plan (ISP) is built from meaningful assessment, translated into measurable goals, and tracked consistently to demonstrate progress and inform continuous improvement. This role provides the structure, standards, and oversight that allow programs to deliver high-quality, person-centered services with clarity and accountability.

• Provide agency-wide leadership for ISP development, goal creation, and outcome evaluation across all programs
• Chair and steward the Goal Development Committee to ensure high-quality, measurable, and person-centered goals across programs
• Translate assessments and interdisciplinary input into clear, measurable, person-centered goals
• Establish and maintain standards for goal quality, progress measurement, and revisions
• Serve as the agency s lead for Therap – Electronic Health Record system integration and integrity, including naming conventions
• Data accuracy and consistency; ensure consistent use of Therap for goal tracking and outcome reporting based on data
• Monitor goal progress and outcome data to identify trends, gaps, and improvement
• Lead the agency s outcomes reporting framework to support quality improvement and regulatory readiness
• Partner with program leadership, QA, and clinical teams to strengthen service planning practices

This role is:

• Strategic and systems-focused
• Centered on planning, documentation, data, and outcomes
• Agency-wide in scope

This role is not:

• Site-based operations management
• Staffing, scheduling, or facility oversight

• Deep experience with ISP development and Therap
• Strong understanding of assessment-driven planning and outcome tracking
• Comfortable setting standards and guiding others without direct operational management
• Enjoys building systems, improving consistency, and using data to drive quality

Questions? Email us at recruiter or call  for more information.

We are committed to providing an inclusive and accessible hiring process. If you require a reasonable accommodation or assistance with your application, please contact us at accommodations

Pre-Employment Requirements: All offers of employment are contingent upon the successful completion of a background check, drug screening, physical exam, PPD test, and verification of an acceptable driving record.

Equal Opportunity Employer The Arc Mercer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.