Case manager​/agency support coordinator

Overview

Reports to:

Assistant Director of Family Support & Admissions

Location:

Ewing Township, NJ

Top 401k plans in the industry. Employer contribution of 5% and 6% match, for a total of 11%

Comprehensive Medical and Dental Benefits

Extended Dental Reimbursement up to $250

Vision Reimbursement up to $200

The Arc Mercer is a trusted leader in providing comprehensive support and services for individuals with intellectual and developmental disabilities (IDD) across Mercer County. For over 70 years, we have been dedicated to creating a more inclusive community by empowering individuals to live fulfilling and independent lives.

The Agency DDD Case Manager is designed to support activities within The Family Supports Department. The Agency DDD Case Manager oversees and coordinates the Interdisciplinary Team process and is the liaison between Support Coordinators, Division of Developmental Disabilities, Families and agency staff. Will assist individuals and families with applications for Division services, Medicaid, DVR, HUD and other needed resources. This role will also facilitate agency growth through processing new program admissions.

• Conduct intakes, assessments, and develop individualized goals and objectives based on identified needs.
• Provide direct employment support services, including resume building, job search assistance, career counseling, and interview coaching.
• Develop and maintain Individual Service Plans (ISP) in collaboration with clients, families, and care teams.
• Facilitate individual and group sessions using appropriate treatment models, ensuring client-centered care.
• Monitor the delivery of services, ensuring compliance with budgets and program requirements.
• Advocate for individuals with intellectual or developmental disabilities, ensuring access to necessary state, medical, and educational services.
• Establish and maintain partnerships with community organizations for client referrals.
• Maintain accurate records and ensure timely documentation, including weekly progress notes and monthly/quarterly reports.
• Lead educational groups, individual sessions, and crisis interventions as needed.
• Provide case management, collaborating with other professionals to deliver comprehensive service.

• Associate's Degree or higher (Bachelor's preferred).
• Three (3) years of experience in the Human Services field preferred.
• Three (3) years of experience in Customer Service and/or Sales preferred.
• Proficiency in Microsoft Office, Google Sheets/Docs, and database administration.
• Independent and motivated professional with strong written and verbal communication skills.
• Comprehensive understanding of Individual Service Plans (ISPs) and the iRecord, ISP, and SDR processes.
• Strong organizational, multi-tasking, and problem-solving skills.
• Ability to manage multiple projects simultaneously.
• Effective in building relationships and communicating with families, DDD representatives, and external agencies.
• Experience with Electronic Health Records (EHRs) and data management systems.
• Valid driver's license with a clean driving record (no more than three suspensions or points in the past three years).
• Prior experience working with adults with developmental disabilities preferred.
• Physical ability to perform job tasks, including lifting up to 25 pounds, bending, stooping, pushing, pulling, and extended periods of walking.

At The Arc Mercer, you'll be part of a mission-driven organization where your work truly makes a difference. Join a supportive, professional environment that values growth, collaboration, and the power of inclusion. Here, you'll have the opportunity to empower individuals to achieve their fullest potential, while building your own skills and career through ongoing training and development.

If you're passionate about helping others thrive in the workplace and the community, we invite you to bring your talents to our team. Together, we'll create meaningful opportunities and make a lasting impact. Join us at The Arc Mercer-where every day is an opportunity to change lives.

Have Questions? Email us at recruiter or call  for more information.

Equal Opportunity Employer The Arc Mercer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.