Collision Customer Service Representative; CSR

Overview

Position Title: Customer Service Representative
Department: Operations
Reports to: Location Manager

Position Summary: The Customer Service Representative is responsible for providing exceptional customer service to all customers and business partners of Ficarro's Collision throughout the repair process. Entry level; autobody collision repair experience a real plus including CCC.

• Review with customers and walk-through the repair process: Greet customers by phone or in-person; explain to customers about the collision repair process, including insurance claims information, processing, and payment procedures. The Customer Experience Representative is responsible for establishing an effective relationship with each customer to support a positive customer experience.
• Complete vehicle intake process: This includes mapping damage, photographing vehicles, and documenting work files per company and repair partner standards.
• Perform administrative tasks: Administrative tasks include collecting payments, updating rentals management portal (ARMS), supporting location manager with expense documentation, and conducting Accounts Receivable follow-up.
• Training: Complete assigned role-based training through I-Car and additional internal and business partner supported training as necessary.
• Additional responsibilities: As assigned.

• Ability to work collaboratively with the team to meet shared objectives.
• Effective time management.
• Able to multitask and manage competing priorities.
• Communicate effectively with teammates, customers, and business partners.
• Proficient with computers.
• Excellent customer service skills.
• Valid drivers' license required.
• Eligible to work in the United States.
• Willing and able to pass a thorough background check.

• Overtime
• 401K
• Health insurance
• On-the-job training
• Paid time off

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office