Guest Experience Representative

Guest Experience Representative
Guest Experience & Event Operations | Part-Time, Non-Exempt (Hourly)
The Line Up at Wai Kai - ?

Ewa Beach, Hawai?i
The front line of hospitality at a premier waterfront destination
The Line Up at Wai Kai is seeking friendly, organized, and service-driven Guest Experience Representatives to support guest interactions across our premier waterfront destination. As one of the first points of contact for our guests, this role plays a key part in shaping memorable experiences - from the moment guests inquire or arrive, through check-in, activities, and events.

This position is ideal for someone who enjoys working with people, stays calm in a fast-moving environment, and takes pride in delivering thoughtful, polished service in a guest-focused setting.
Why You'll Love Working Here

• Be part of a premier, lifestyle-driven waterfront destination
• Gain hands-on experience in guest services, events, and operations
• Work in a highly visible, guest-facing role where your impact matters
• Support a variety of locations and experiences across the property
• Join a collaborative team that values professionalism, adaptability, and care

What You'll Do
Guest Services & Engagement

• Serve as a front-line representative by greeting guests and assisting with memberships, passes, and reservations
• Act as an in-person check-in representative for activities, ensuring all required documentation is completed accurately
• Provide clear, friendly information about activities, pricing, hours, amenities, and events
• Support Stoke Monitor shifts by welcoming guests, providing directions, monitoring assigned areas, and creating a positive onsite presence

Inquiries & Communication

• Answer phone calls and respond to in-person guest inquiries related to bookings, services, and general information
• Assist guests with navigating availability, policies, and options, offering guidance and recommendations when appropriate
• Support call center operations by completing bookings and managing guest profiles

Operational & Event Support

• Process transactions and payments accurately using the POS system
• Maintain accurate guest records, including waivers, contact details, and booking information
• Provide onsite support for events, including guest assistance, setup, and breakdown as needed
• Collaborate with supervisors and team members to address concerns and escalate issues appropriately

Cleanliness, Organization & Teamwork

• Ensure workstations, kiosks, POS areas, and tablets are clean, organized, charged, and fully operational
• Work collaboratively with other departments to support smooth daily operations
• Share guest feedback and operational observations with supervisors and the Guest Experience Manager

What We're Looking For

• Strong customer service mindset with patience, professionalism, and enthusiasm
• Clear verbal communication and active listening skills
• Ability to problem-solve calmly and efficiently in guest-facing situations
• Willingness to collaborate across teams and adapt to changing needs
• Organized, dependable, and attentive to detail
• Interest in water-based or outdoor activities is a plus, but not required
• No prior experience required - training will be provided
• Customer service experience is helpful but not necessary
• Ideal for individuals seeking their first job or building early career skills

Working Conditions &

Physical Requirements

• Fluency in oral and written English
• Open availability required, including at least one weekday, one weekend day, holidays, and special events
• Combination of desk-based and active work, including sitting, standing, walking, bending, and kneeling
• Light physical work, with the ability to lift up to 20 lbs occasionally and up to 10 lbs frequently

Ready to Join the Team?
If you enjoy working with people, take pride in creating welcoming experiences, and want to be part of a premier destination known for quality and care, we encourage you to apply.

Apply today and tell us a bit about yourself, we look forward to connecting with you.