Retail Team Member

Retail Team Member

Location: Broadway

Reference: IRC
171074

Salary: £12.25 per hour

Posted: 26th Jan

Closing Date: 08-Feb-2026

Contract: Fixed Term

Hours: Part Time

We'd love to hear from you if you're:

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well‑organised and adaptable
• willing to learn new skills

Role overview: As a Retail Team Member, you'll be offering visitors help and advice with their shopping. You'll maintain high standards of presentation in the shop while providing excellent service to all customers. You may also discuss how purchases help fund the work of the National Trust. Other duties may include arranging, receiving and unpacking deliveries, creating shop displays and working with others to keep the shop floor clean and organised.

The National Trust motto is 'For everyone, for ever' and we strive to create an inclusive culture where everyone belongs. We aim to reflect and represent the diversity of the communities and audiences we serve, and we welcome and value difference so that everyone feels welcome in our teams.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

How to apply: Closing Date: 8th February 2026. To apply for this vacancy simply click the 'apply' button in the top right hand side of the page. For some roles at some locations, you may need to complete our online assessment instead of using a CV or online application form. This will help us understand more about your strengths and give you an insight into the role.

For these roles and locations you'll only need to complete an assessment for a particular role type once in any six month period. For other roles, apply using a CV / cover letter or complete the online application form. Shortlisting is carried out objectively by assessing the information you provide against the requirements of the job as set out in the vacancy details on our website.

If you are shortlisted, you will be contacted and invited to attend an interview.

If you need any help with your application, due to technical difficulties, please call  or email recruitmenten If you require an adjustment to the application or interview process due to disability or medical condition, please call  or email adjustme and we'll support you as best we can.

Equal Opportunities Statement: The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement: The National Trust is committed to a safe recruitment process to help the organisation attract and appoint the right staff/volunteers for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults  you have any questions around your suitability for this vacancy, please contact the people service centre.

We reserve the right to close this advert early and therefore we encourage you to apply for this position early.

Location details: Snowshill Manor, Snowshill, Broadway, WR12 7JU

Important notice: In line with our redeployment policy, we'll prioritise applications from National Trust employees who are under formal notice of redundancy. This role is a Retail Team Member to welcome visitors to the National Trust shop at Snowshill Manor and Garden, to answer questions and help visitors make the most of their day.