Bakery​/Deli Clerk

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Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities

Essential Job Functions:

• Prepare bakery and deli items per customer requests using proper equipment.
• Offer product samples to help customers discover new items or inquire about products.
• Inform customers of bakery and/or deli specials.
• Provide customers with fresh products in correct portions to prevent shrink.
• Recommend deli or bakery items to customers.
• Use bakery equipment such as refrigerators, freezers, slicers, and ovens according to guidelines.
• Prepare foods following temperature logs and cooking instructions.
• Measure, prepare, and mix ingredients as per recipes.
• Package, label, and inventory ingredients and merchandise.
• Check product quality, review "sell by" dates, and take appropriate action.
• Properly use kitchen equipment including stoves, scales, fryers, steamers, and robots.
• Label, stock, and inventory department merchandise.
• Report discrepancies in product ordering/shipping.
• Understand store layout and locate products for customers.
• Stay current with ads and promotions.
• Maintain knowledge of products and respond to customer inquiries.
• Monitor inventory and stocking conditions.
• Maintain proper temperatures in cases and coolers, keeping logs.
• Create a welcoming environment for customers.
• Adhere to food safety regulations and guidelines.
• Follow safety procedures and report unsafe conditions or accidents.
• Inspect equipment and notify management of repairs needed.
• Work cooperatively in a high-paced environment and manage conflicts professionally.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when needed.
• Support interactions with minors, individuals with special needs, and older adults.
• Perform essential functions with or without reasonable accommodations.

Qualifications

• Customer Service skills
• Effective communication skills
• Knowledge of basic math
• Ability to obtain a food handlers permit post-employment

Desired Previous Job Experience

• Customer Service skills
• Bakery or Deli experience (helpful)
• Retail experience

About Us

Based in Illinois, Mariano’s merged with The Kroger Company in 2015. We serve customers in over 40 stores in the Chicago Metro area. We are committed to diversity, innovation, and creating positive experiences for customers and employees alike. We offer opportunities for growth, learning, and a supportive work environment. Apply today to join our Mariano’s family!

If you need reasonable accommodation during the application process, please call  or contact store management.