Customer Service Representative Bilingual

Location: 2507 W. 95th Street, Evergreen Park, IL 60805

PLS — People – Location – Service — is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, comprises over 200 financial service centers in 12 states.

Through our check‑cashing stores, we provide consumers with convenient financial products and services to help them manage their day‑to‑day financial needs. Many of our customers use our services because they are convenient, transparent, and frequently more affordable than traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co‑Presidents.

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the “face” of PLS and are accountable for delivering superior customer service, educating customers on our products and services, and maintaining company quality standards while complying with all policies and procedures.

• Providing outstanding customer service to ensure repeat business
• Educating customers on our products and services
• Ensuring all transactions comply with federal, state, and local regulations
• Following company policies and procedures
• Maintaining a balanced cash drawer
• Completing all transactions accurately, including cash handling
• Using our point‑of‑sale system to access information and process transactions
• Resolving customer complaints or referring them to the Store Manager for resolution
• Helping to maintain a neat and clean store environment for customers and team members
• Performing other duties as instructed by management

• Previous customer service experience in hospitality, financial services, retail, or restaurant (preferred)
• Ability, willingness, and comfort to engage with customers
• Strong verbal communication skills
• Ability to offer products and services to customers based on their needs
• Exceptional attention to detail and multitasking ability
• Professional appearance and demeanor
• Honesty and integrity
• Ability to work flexible hours, including early morning, evenings, weekends, and holidays
• English fluency (required);
  Spanish bilingualism is a plus

• Must be able to stand for extended periods
• Ability to lift up to 15 lbs. with little assistance
• Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels

Benefits for eligible team members include medical, dental, and vision coverage; 401(k); vacation; opportunities for advancement; and ongoing training.

• Customer Focus
• Integrity and Trust
• Teamwork
• Results

PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug‑free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your recruiter or a member of our Human Resources team at  to make arrangements.

The decision on granting accommodation will be made on a case‑by‑case basis.

For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment.

Illinois Pay Band: $16.60 - $18.20 USD