Manager, Sales Engineering

Position Title

Manager, Sales Engineering

Target commission of $25,000 annually

Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge.

As our state‑of‑the‑art fiber network expands, so does our need for team members who can help us grow and realize our goals.

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention.
• Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions.
• Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.
• Earning Your Trust: We build trust through clear, honest, human communication.

The Manager, Sales Engineering will report to the Director of Sales Design & Engineering and will work closely and collaboratively with the sales organization to help evolve sales approaches, and to standardize technical presentations for prospects, customers, and partners. This role will gather requirements and customer feedback from Operations, Engineering and Product teams to ensure our success against assigned targets annually.

The Manager, Sales Engineering will remain active in the duties of a Sales Engineer as appropriate. This position requires an individual with strong leadership and deep technical skills, excellent writing and oral presentation skills and a demonstrated ability to successfully work as a trusted advisor to ensure the success of Ziply Fiber's current and future customers.

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

• Lead and drive all activities for Sales Engineering team.
• Partner closely with sales management to meet the company’s business objectives and ensure the successful sale and deployment of company solutions across all verticals in support of all customers.
• Recruit and develop the Sales Engineering organization.
• Develop, maintain, and continuously improve sales engineering processes to successfully meet and exceed the company’s sales goals.
• Plan and manage the team resources, ensuring they are efficiently deployed to support a broad range of customer and partner needs.
• Create and lead a process to communicate technical issues and/or enhancement requests from the sales team back to technical support, product management and R&D.
• Provide via Sales Operations resources the appropriate Sales Engineering related reporting on sales activities, customer initiatives, and product requirements.
• Work with the Sales VPs and other stakeholders to align Sales Engineering with Ziply Fiber’s strategic vision.
• Apply sales skills along with technical knowledge to effectively close sales.
• Provide technical leadership and knowledge to the sales organization.
• Proactively engage with Sales Leaders to create close alignment and develop technical tools/programs to support sales campaigns and initiatives.
• Perform other duties as required to support the business and evolving organization.

• High school diploma or GED.
• Bachelor’s degree in a related technical field or equivalent combination of education and experience.
• Minimum of eight (8) years' experience in sales engineering, systems engineering and/or sales.
• Minimum of five (5) years of people leadership experience.
• Results oriented manager with demonstrable achievement of success.
• Demonstrated experience in Sales Operations role(s) in growth organizations.
• Experience working with K-12 Education Technology customers.
• Experience working in a channel partner/technical alliance environment.
• Strong understanding of current telecommunications & Cloud technologies.
• Proven track record of…